Internal Communications Manager (Hybrid)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. 

The Role

• The ideal candidate will already be working in internal communications and have experience in developing and delivering communications plans to support business projects and priorities. A great storyteller, you can easily build relationships across all company functions to discover compelling stories that fit into an overall company narrative. You will transform these stories into engaging content assets, bringing them to life for our employees across multiple digital and in-person channels.

Principal Accountabilities

• An enthusiastic and active colleague who collaborates on ideas and opportunities to deliver team goals.

• Excellent attention to detail and a high level of organisational ability.

• Resilient and tenacious, confident under pressure, able to work at pace and adapt to change.

• Demonstrable experience of developing and delivering communications plans to support business projects and priorities.

• A great storyteller with excellent English language writing and editing skills.

• Strong interpersonal skills, with the capability to build relationships at all levels of the organisation.

• Experience of creating and delivering content via digital internal communications channels.

• Strong organizational and project management skills with attention to detail.

• Ability to handle sensitive company information with discretion and professionalism.

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Key responsibilities

• Hub management: Take full responsibility for the management and development of our internal communications hub (intranet), ensuring it remains an engaging, user-friendly, and up-to-date resource for employees.
• Internal communications plan: Develop and execute a comprehensive internal communications plan that supports company objectives and fosters employee engagement.
• Content creation and distribution: Create, edit, and distribute company updates, news, and key information across appropriate channels, tailored to diverse employee needs. Ensure all materials drive engagement and reflect Fastmarkets' core values and commitments. Deliver engagement content for a variety of different channels.
• Information flow: Facilitate smooth and effective communication from leadership to all teams, ensuring transparency and alignment across departments.
• Collaboration: Work closely with cross-functional teams to ensure consistent and unified messaging. Work closely with HR to support employee engagement initiatives, culture programs, DEI and recognition efforts
• Monitoring and feedback: Analyse the effectiveness of internal communication efforts through feedback and employee engagement metrics, continuously driving improvements.
• Event support: Assist in the organisation and management of internal events, fostering connection and collaboration across teams.
• Communications planning: Produce and deliver an annual plan of regular internal communications activities aligned with strategic priorities, ensuring consistency and alignment with Fastmarkets' goals.
• Support the leadership team in organising and executing townhalls and wider company meetings
• Training: Provide ongoing training and best practice tips for various departments on how to optimize the intranet.

Qualifications

• Communications degree or equivalent
• Minimum of 2 years working experience in internal communications or a related field.
• Expertise in managing intranet platforms and content management systems.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
  
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
  
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
  
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
  
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.