Internal Opportunity: Account Manager (Mid-Market)

Are you an experienced sales professional who enjoys building long-term customer relationships and driving commercial growth?

We're looking for an Account Manager to join our Mid-Market team, taking ownership of a portfolio of customers ranging from £2m to £10m+ turnover.

This is a sales role focused on retention, account growth and maximising customer value. You will be responsible for growing revenue across your portfolio through strategic account management, product adoption, upselling and cross-selling opportunities.

You'll become a trusted commercial partner to your customers, understanding their business goals and helping them maximise the value of Epos Now's products and services.

What you'll be doing 👇

📈 Growing account revenue through upselling, cross-selling and product adoption

🤝 Building strong relationships with key stakeholders and decision-makers

📊 Developing and maintaining strategic account plans

🎯 Conducting Quarterly Business Reviews (QBRs) and Annual Reviews

💳 Driving adoption of Epos Now Payments and Embedded Finance products

🚀 Identifying opportunities for customer growth and expansion

📣 Acting as the voice of the customer within Epos Now

📝 Maintaining accurate pipeline, account plans and customer activity within Salesforce

⚠️ Identifying and managing churn risks before they impact retention

🤝 Working with Product, Service and Commercial teams to deliver exceptional customer outcomes

What we're looking for 🔍

✅ Proven sales experience is essential

✅ Experience managing customer relationships and growing accounts

✅ Strong commercial awareness and negotiation skills

✅ Ability to identify opportunities and convert them into revenue

✅ Experience managing a sales pipeline and forecasting activity

✅ Excellent communication and stakeholder management skills

✅ Strong organisational and account planning skills

✅ Self-motivated, resilient and target driven

Desirable ⭐

💳 Payments, Fintech or SaaS experience

📊 Salesforce experience

🌍 Experience managing larger or multi-site customer accounts

🛍️ Knowledge of retail, hospitality or service industries

What success looks like 🎯

📈 Growth in Net Dollar Retention across your portfolio

💳 Increased adoption of Epos Now Payments and Embedded Finance products

🤝 Strong customer retention and engagement

📊 High-quality account planning and QBR delivery

⭐ Strong NPS and customer satisfaction results

🚀 Consistent delivery against commercial and growth targets

This role is ideal for experienced sales professionals looking to manage larger customer relationships while retaining a strong focus on revenue growth and commercial performance.