Internal Sales Agent

Internal Sales Agent - Based Knutsford

IMMEDIATE START!

Basic salary - £28,535 with uncapped earnings

Excellent Benefits

• 30 days holiday, plus bank holidays
• Bupa Cash Plan
• Life Assurance
• Pension with the option of a SMART pension
• Death in service benefit
• Employee Assistance service, including access to a 24/7 online GP

Due to continued expansion, our client is seeking experienced Internal Sales Agent to join their current team who are based in Knutsford Town Centre.

This is an excellent opportunity for an Internal Sales Agent with a proven track record of working in sales. Candidates with previous experience of selling Life Insurance, IVA’s, Debit Recovery or selling Funeral Plans, would be advantageous, but not essential as you will receive full product training.

You will have a minimum of one year’s proven experience working in a sales role with the ability to work in a target driven environment.

You will speak to prospective customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made, will be in line the companies process and FCA regulations.

As you will be speaking to potentially vulnerable customers, you will need to have empathy, and patience with good listening skills to deliver an excellent customer service and the ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs.

Key Skills

• Excellent communicator with professional telephone manner with proven experience of dealing with mature customers.
• Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable
• Results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills
• Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• Computer literacy and good working knowledge of MS Office Suite.