Internal Sales & Key Account Support

About the Role

An exciting opportunity has arisen for a motivated and customer-focused Internal Sales & Key Accounts Support professional to join a fast-paced and dynamic team. This role is ideal for someone who thrives in a sales-driven environment and enjoys delivering exceptional service to key clients.

Key Responsibilities

Sales Account Support

• Handle incoming sales calls and enquiries
• Proactively engage existing customers to upsell and cross-sell products
• Process sales orders and respond to stock and delivery queries
• Resolve customer issues and complaints in a timely, professional manner
• Monitor stock levels and liaise with logistics to ensure timely deliveries
• Arrange haulage to meet customer requirements
• Report on shortages, delays, or lead-time concerns
• Support Regional Sales Directors with the planning and management of key accounts
• Work closely with clients to meet specific deadlines and service expectations
• Review and improve sales processes to enhance performance

Key Skills & Experience

• Previous experience in a key account or internal sales role
• Experience with national accounts or buying groups is a plus
• Industry background in construction or merchant/distribution sector desirable
• Strong customer service and relationship-building skills
• Ability to thrive under pressure in a fast-paced environment
• Excellent communication, organisational, and time management skills
• Confident working independently with a proactive mindset
• Strong IT skills, particularly with Microsoft Excel

Performance & Results Focus

• Support operational targets and KPIs alongside Regional Sales Directors
• Monitor performance and identify improvements to boost productivity and margins
• Collaborate with suppliers to ensure timely product delivery and issue resolution

Customer Experience

• Promote a customer-first culture, ensuring high satisfaction across all touchpoints
• Help implement and refine internal procedures to improve service delivery

Health & Safety / Compliance

• Adhere to all relevant health & safety procedures and company policies
• Ensure compliance with legislation and internal quality standards

If you're driven, detail-oriented, and passionate about delivering excellent service in a sales-focused role, we'd love to hear from you.