Internal Sales Coordinator

Internal Sales Coordinator

Stafford

Salary - up to £32k basic plus bonus

The role is to provide internal support function to the external sales team along with liaising with the service department to collate detailed reports for dedicated Accounts. The admin support side of the role will see you provide back-office support to the external sales team with duties such as collating order information and other business support admin as necessary.

Key Responsibilities

• Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
• Developing opportunities for sales manager through cold calling
• Handling of correspondence between Sales Managers and their customers;
• Ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded
• Liaising with other departments for pricing, availability, and delivery schedules.
• Support Manager in producing reports for review meetings
• Liaising with other departments within the company to ensure a smooth sales flow.
• Upload information for resign opportunities
• Investigate any changes to customer records on CRM system
• Receiving and responding to incoming sales enquiries, logging and distributing to relevant external sales team members
• Administration duties as required, such as filing contracts and other general sales related admin.

Key Skills Required

• Database management experience
• Experience in writing detailed reports
• Previous experience dealing with outbound & Inbound calls & correspondence
• Excellent verbal & written Communication skills
• Demonstrable knowledge & experience of the Microsoft Office Suite of products
• Experience in handling customer data and also maintaining CRM content quality and accuracy
• A background in a customer facing role or customer services is essential
• Ability to work on own initiative, confident and self-motivated
• Able to work as part of the wider sales & marketing team and interact with other Depts. on a daily basis
• Attention to detail is absolutely key to this role

Benefits

• 25 days holidays
• Pension
• Bike to work scheme
• Hybrid working
• Bonus incentives
• Early finish on Fridays
• Paid for training initiatives
• Contribution to optical requirements

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