Internal Sales Executive

Internal Sales Executive

Hours
Monday to Friday
8AM to 5PM
Full Time | Permanent

The Role
We're currently recruiting for an Internal Sales Executive to join a well-established business supplying specialist mechanical and electrical products to customers across a range of industries.
This is a busy, varied role where you'll be responsible for looking after existing customer accounts, processing enquiries and orders, preparing quotations and supporting the external sales team. You'll become a key point of contact for customers, building strong relationships while identifying opportunities to grow accounts and maximise sales.

If you've worked in Internal Sales, Account Management, Sales Support or Customer Service and enjoy speaking with customers, this could be a great opportunity to join a growing business with long-term career prospects.

Key Responsibilities

• Customer Service & Order Processing
• Managing customer enquiries via telephone, email and online channels
• Processing customer orders accurately using the company system
• Preparing quotations and following them up
• Providing customers with order and delivery updates
• Offering product recommendations and first-line product support
• Maintaining accurate customer records and CRM information
• Monitoring customer credit limits and carriage charges where required

Internal Sales & Account Management

• Building and maintaining strong relationships with existing customers
• Managing a portfolio of customer accounts
• Working closely with the external sales team to support customer requirements
• Following up quotations to maximise conversion
• Identifying opportunities to upsell and cross-sell products
• Providing excellent customer service throughout the sales process

Business Development

• Contacting dormant accounts to generate new business opportunities
• Proactively following up enquiries and outstanding quotations
• Scheduling regular calls with customers to maintain relationships and encourage repeat business
• Supporting sales campaigns and helping to grow existing accounts

Product Knowledge & Team Support

• Developing a strong understanding of the company's specialist product range
• Assisting customers with product selection and basic technical advice
• Liaising with warehouse, logistics and purchasing teams regarding stock availability
• Processing customer returns and resolving queries professionally
• Producing reports and supporting the wider sales team where required

Skills:

• Previous experience within an Internal Sales, Sales Executive, Sales Support or Customer Service role
• Excellent communication and relationship-building skills
• A confident and professional telephone manner
• Strong organisational skills with the ability to prioritise your workload
• Good IT skills, including Microsoft Office and CRM systems
• A proactive, positive attitude with a genuine passion for customer service
• Excellent attention to detail
• Ability to work independently and as part of a team
Only candidates based in UK and eligible to work in UK are allowed