Internal Sales Person/Customer Service Advisor

Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Linlithgow Branch.

We are one of the largest providers of industrial components in the UK and this role will help us ensure we are delivering excellent customer service.

Dealing with customers on the phone, via email and in person, you will also use our computer systems for tracking orders, checking stock and dealing with customer accounts and enquiries. IT literacy in important although system training will be given.

Light warehouse duties will also be involved including checking goods in and preparing for dispatch.

You must be a team worker with excellent customer service skills and strong administrative skills.

Key Duties and Responsibilities:

This role will primarily provide support to our customer facing teams.

Dealing with customers

• Interacting with customers primarily via email but also some occasional telephone or face to face work
• Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
• Keeping customers informed in a professional, timely manner
• Taking calls from customers to provide helpful, professional services

Other team activity

• Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
• Ensuring stock is kept tidy and stored in correct place
• General administration eg filing, arranging meetings

Other

• To fully utilise information technology within company including online diary and email system
• To be aware of and work to the ISO and other quality standards held by AFC

Key qualities, experience and attributes required

• Attention to detail
• Computer literate and able to bring about improvements in working practices
• Passion for customer service
• Willing to learn new skills
• Customer focused and comfortable chatting with customer face to face and over the phone
• Excellent customer service skills and a commitment to delivering the best possible service
• An interest in learning and personal development
• Interest in sales or previous sales role experience.