Internal Sales Support Specialist

Your New Career Opportunity.

Are you a skilled maintenance technician, field service engineer, electrician, or mechanical fitter looking for a new challenge?

Do you have a background in electrical or mechanical engineering, with hands-on experience working with systems such as cabling, sensors, PLCs, motors, and other key components?

Have you completed relevant technical training or gained recognised qualifications in your trade?

Are you now ready to step away from a hands-on role and transition into a more customer-focused, office-based position—where you can still put your technical expertise to excellent use?

Can you see yourself supporting a wide range of manufacturing and engineering clients by providing expert advice, technical solutions, and sales support?

If the answer is "yes" to any of the above, then this could be the ideal next step in your career.

MTrec Recruitment is proudly partnering with a market-leading, specialist service provider that supports many of the region’s most respected blue-chip industrial employers. From cutting-edge hardware installations to ongoing software and system support, they deliver high-quality, tailored solutions across a broad client base.

As part of their continued growth, they’re now looking to recruit a technically minded and customer-focused Internal Sales Support Specialist to join their close-knit, friendly team. In this role, you’ll handle customer enquiries, prepare quotations, offer product information, and provide first-line technical support.

You’ll benefit from comprehensive product training, ongoing development, and the opportunity to be part of a fantastic working culture—with regular team socials and a strong team spirit.

Rewards and Benefits on Offer.

• Immediate start date.
• Varied and interesting job role.
• You will be joining a friendly, close-knit team
• 32 days of annual leave, including bank holidays.
• Quarterly social events.
• Pension Scheme.
• Permanent position.
• Great team culture.
• Any support required is provided.

The Job You’ll be Doing.

• Responsible for dealing with customer enquiries via telephone, website, and email
• Take initial customer enquiries
• Prepare and submit sales quotations using internal systems
• Liaise with suppliers and distributors
• Build relationships with customers and gain repeat business
• Follow a job from initial quote through to order and delivery
• Supporting the external sales team
• Provide technical telephone assistance to customers and sales colleagues
• Learn the key products supplied by the business, and have the confidence to support and guide customers when issues arise
• You may be asked to attend site to specify parts required for jobs/projects or attend site meetings to give a progress update/report
• You may be asked to assist another member of staff or management with general administrative duties

About You.

• Previous technical background is essential
• Electrical or mechanical knowledge
• Proficient with office-based programmes such as Microsoft Excel & Word
• Excellent telephone manner
• Customer focused
• Able to work well under pressure and handle multiple tasks at once
• Investigative and persistent with a friendly personality and positive outlook
• Presentable with good timekeeping
• Adaptable and willing to learn