International Payment Risk Control Operations - Chargeback Focus

Job Responsibilities:

1.Familiarize with card network-related policies (chargeback regulations), conduct investigations, analysis, and attribution positioning for transactions disputed by cardholders.

2.Possess payment risk control review experience, and understand the dispute and chargeback handling processes of channels such as Visa/Mastercard/PayPal/Klarna.

3.Participate in/lead the construction of chargeback processes, handle dispute and chargeback appeals as well as process optimization, improve the level of automated processing, and be accountable for results.

4.Conduct cross-team communication and coordination, and collect appeal materials.

5.Be data-sensitive, and conduct statistics and tracking of chargeback data. Requirements:

1.Bachelor's degree or above, with English proficiency sufficient for working purposes.

2.Over 3 years of chargeback operations experience in the internet finance industry; prior experience in international payment risk control is preferred.

3.Strong cross-departmental coordination and communication skills, capable of conveying effective insights and suggestions to team members and supervisors. 4.Result-oriented, able to work in a fast-paced environment, and demonstrate initiative and self-motivation.

5.Curious mindset, with the ability to identify new risk management methods and think creatively to solve problems.

6.Prior experience in overseas chargeback operation projects is preferred.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International