Inventory and Stock Administrator

Inventory and Stock Administrator

Andover

£28,000

Hours: 08:00 - 16:00 / 09:00 - 17:00 Monday - Friday

1to1 Group are currently recruiting for a Customer Service Administrator to work within the logistics and distribution team. You will manage finished goods daily stock rotation and co-ordinate with key stakeholders to ensure critical business KPI’s are met or exceeded.

Responsibilities:

Customer Service

• Helping to support the achievement of OTIF 100% to all customers.
• Responding to email customer requests.
• Escalating any enquiries as where necessary within the organisation.
• Monitoring of the email inboxes
• EDI & Manual order processing
• Actively supporting daily operations of key accounts.
• Demonstrating effective product knowledge across the businesses.
• Take part in ad hoc customer audits running traceability exercises.
• Responsible for helping to resolve last minute problems that arise.

Stock Provision Management

• Liaise with the Planning team to ensure successful customer delivery and pro-actively communicate on order shortages and/or amendments as necessary.
• Support product lifecycle management to include the launch, delist and change of any SKUs in conjunction with Sales and Planning. Produce necessary and appropriate business communication to ensure all stakeholders are aware of any changes to products.
• Working with the commercial team and directly with the customer to ensure stock on end of life is utilized, including the rework of some products where necessary.

Logistics / Exports

• Managing the day to day relationship with our logistics, warehouse and storage providers making sure they are delivering to expectations on an operational basis.
• Arranging general uplifts of customer orders and returns.
• Liaise and manage our stock including consolidation and relabelling, raising concessions through the Technical team if necessary.
• Provide support to other departments and carry out any other duties as necessary to support the wider business.

Skills:

• Experience with stock provision / control
• FMCG Background
• Customer service
• Ability to problem solve and deal with complaints
• Excellent telephone manner
• In depth knowledge of Customer Relationship Management (CRM) principles.

1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1to1group.co.uk for any other potential vacancies.

As an equal opportunity’s employer, 1to1 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds.