Investigation Officer

Your new company
A regulatory organisation based in Manchester city centre are recruiting a number of Investigation Officers to join their busy team on a temporary basis. This is an exciting opportunity to play a key role in protecting the public by making enquiries into complaints.
Your new role

Gathering, analysing and evaluating evidence to support decision-making
Conducting initial enquiries through to managing the full investigation process through to referrals.
Managing a varied caseload of complex investigations, ensuring compliance with legislation
Draft clear, concise summaries and reports for decision-makers
Liaise with various stakeholders throughout the process
Maintain accurate records within internal systems
Participate in case review meetings with senior managers
Ensure performance targets for quality and timeliness are met
Support safeguarding practices and uphold confidentiality at all timesWhat you'll need to succeed

Strong analytical skills with the ability to interpret complex information quickly and accurately
Experience managing complex casework and varied caseloads
Excellent written communication skills, with the ability to explain decisions clearly in plain English
Ability to work within structured policies, procedures, and quality standards
High level of attention to detail and organisational skills
Proven ability to handle confidential and sensitive information with discretion
Understanding of the regulatory or healthcare environment
Experience presenting information or supporting training delivery
Experience supervising or providing guidance to colleaguesWhat you'll get in return
Hybrid working after the initial first week. 2 days a month in the office
35 hour working week. Monday to Friday. 9am till 5pm
Supportive and collaborative working environment
Central Manchester offices

What you need to do now

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