IoT Process Improvement Expert - 6 Months Fixed Contract

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, your part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. \n\nJoining Vodafone IoT\u2019s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment. \n\n## What you\u2019ll do\n\nRole purpose: \n\n \nTo act as a senior process and productivity authority within the 6-month Vodafone IoT Productivity programme, leading deep dive reviews of functional productivity plans, priority end-to-end, cross functional processes to identify and deliver measurable productivity improvements. \nThe role will simplify how work gets done across Vodafone IoT by creating a clear framework for process improvement and removing barriers to execution, reducing handoffs, leveraging automation and AI, and embedding repeatable productivity disciplines that can be scaled beyond the pilot.\n\nThis role will bring a strong process and simplicity perspective to the team, facilitating the integration of digital tools and modern workflows, driving simplification efforts, and be tenacious in delivering operational efficiency and driving increased productivity. \n\n \nKey accountabilities and decision ownership : \n\n\u2022 Lead end-to-end process diagnostics across 2\u20133 priority, cross functional IoT value streams (e.g. customer onboarding, order-to-cash, incident resolution, commercial deal flow). \n\u2022 Apply structured productivity and process improvement methodologies (e.g. Lean, Six Sigma, value stream mapping) to identify bottlenecks, duplication, rework and nonvalue adding activity. \n\u2022 Quantify productivity opportunities using agreed IoT productivity measures (e.g. time saved, cost-to-serve reduction, handoff reduction, automation potential). \n\u2022 Design and implement practical, test and learn improvements in partnership with business owners (process simplification, RACI and role clarity, automation, AI enablement). \n\u2022 Act as a subject matter expert on process excellence, coaching leaders and teams on productivity thinking and continuous improvement. \n\u2022 Partner closely with Technology, Finance, HR, Sales and Operations to ensure solutions are scalable, measurable and sustainable. \n\u2022 Track benefits realisation and provide clear, executive ready updates to the IoT Leadership Team. \n\u2022 Produce repeatable playbooks, standards and artefacts to enable wider rollout beyond the 6-month programme\n\n## Who you are\n\nCore competencies, knowledge and experience:\n\n\u2022 Proven experience leading cross functional process improvement in complex, matrixed organisations. \n\u2022 Strong background in process improvement, productivity, operational excellence or transformation roles (technology, telecoms, digital or similar environments preferred). \n\u2022 Demonstrable experience translating analysis into real business outcomes and executing on plans, not just recommendations. \n\u2022 Clear experience in delivering process mapping, statistical analysis and in supporting continuous improvement and digital transformation \n\u2022 Highly collaborative; able to influence without authority across senior stakeholders. \n\u2022 Pragmatic, delivery focused and comfortable working at pace in a pilot environment. \n\u2022 Role model of Vodafone behaviours: customer obsessed, innovation hungry, speed, simplicity and trust.\n\nMust have technical / professional qualifications: \n\n\u2022 Expert knowledge of Lean / Six Sigma / process excellence tools and techniques. \n\u2022 Strong analytical capability \u2013 able to build clear productivity cases using data and insight. \n\u2022 Experience leveraging automation and AI to improve productivity and simplify work. \n\u2022 Executive level communication skills; able to distil complex process issues into clear, actionable narratives.\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## What\u0027s in it for you\n\n## Who we are\n\nWith more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity \u2013 connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses \u2013 allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity \u2013 operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that\u2019s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group. \n\nVodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. \n\nBelonging at Vodafone isn\u2019t a concept; it\u2019s lived, breathed, and cultivated through everything we do. You\u2019ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We\u2019re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. \n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the Application adjustments section of our careers website for guidance. \n\nTogether we can. \n