IT 2nd Line Engineer

At United Living, our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society.

We provide services to the water, energy, telecoms and social housing sectors across the UK.

As an IT 2nd Line Engineer, you will be responsible for providing advanced technical support and troubleshooting to ensure the smooth operation of our IT systems. You will work closely with the IT team to resolve issues that have been escalated from the 1st line support, addressing complex problems and implementing solutions that enhance system efficiency and performance. You will involved in setting up and closing down of sites. You will also provide onsite support when needed. 

Technical Support: Provide advanced support for hardware, software, and network issues, ensuring timely resolution of problems.

• Troubleshooting: Diagnose and resolve complex technical issues, utilizing a deep understanding of IT systems and tools.
• System Maintenance: Perform regular maintenance and updates on IT infrastructure to prevent downtime and optimize performance.
• Incident Management: Manage and track incidents, ensuring all issues are documented, communicated, and resolved effectively.
• Escalation Handling: Address issues escalated from 1st line support, providing solutions and recommendations for improvement.
• Documentation: Maintain accurate records of incidents, solutions, and system changes to support continuous improvement.
• User Training: Assist in training end-users on IT systems and best practices to enhance their proficiency and reduce support requests.

We use and are looking for experience in:

• Microsoft Entra, Intune and Azure
• Meraki SDWAN and AP’s
• 3CX
• Proxmox

Required Skills and Qualifications

• Experience: Minimum of 3 years of experience in IT support or related roles.
• Technical Expertise: Proficient in Windows, networking protocols, and common IT tools.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Teamwork: Ability to work collaboratively with the IT team and other departments to achieve common goals.
• Certifications: Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are preferred.

Benefits: 

• Health Cash Plan  

• Life Assurance  

• Pension Scheme  

• Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more. 

• Offering hybrid working with 4 days in the office and 1 day at home

• Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more. 

• Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.