IT Admin Support

Company: Elizabeth School of London
Position: IT Admin Support
Location: ONSITE, Manchester, UK
Salary: £25K - £28K (Depending on work experience)
Employment Type: Full-Time, work weekdays and weekends, either 9am-5pm or 12pm-8pm (Full Flexibility)

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Department: Administration
Reporting to: IT Department

Purpose of the Role:
To provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within the student management system.

Key Responsibilities:

Student Information Management:
• Accurately input, update, and maintain student records within the student management system.
• Ensure the confidentiality and security of all student information.
• Generate reports and extracts as required for academic and administrative purposes.
• Coordinate with academic departments to ensure timely and accurate data entry and reporting.
• Handle requests for student transcripts, certificates, and other documentation.

Training and Support:
• Train and guide other departments on the effective use of the student management system.
• Provide ongoing support to staff members, addressing any queries or issues related to the system.
• Develop and update training materials and documentation to facilitate system usage.

Device Management and Replacement:
• Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.
• Assist in the inventory management of IT equipment and ensure timely replacements as needed.

General Administrative Duties:
• Respond to enquiries from staff, students, and external stakeholders regarding student records and information.
• Coordinate with other departments to ensure seamless service delivery related to student administration.
• Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.
• Maintain an organized filing system for student documentation and correspondence.

Continuous Improvement:
• Stay updated with the latest trends in educational administration and student management systems.
• Recommend and implement improvements to existing administrative processes related to student management.
• Participate in training and professional development opportunities to enhance student administrative functions.

Qualifications and Experience:
• A minimum of a diploma or equivalent in IT or Business Administration, or a related field.
• Previous experience in an administrative role with a focus on student management, preferably within an educational institution.
• Proficient in using student management systems and standard office software.
• Strong organizational skills and the ability to work under pressure.

Personal Attributes:
• Excellent communication and interpersonal skills.
• Detail-oriented with a high level of accuracy.
• Proactive and able to multitask effectively.
• A team player with a positive attitude and strong work ethic.

Benefits:

Private medical (health) insurance with BUPA
Annual leave (5.6 weeks), including bank holidays.
Workplace pension scheme.
Statutory Sick Pay.
Statutory maternity/paternity pays.
Career development opportunities
Training and self-development opportunities.
Gym membership discounts
Retail discount schemes
Cinema discounts
Grocery discounts
Cycle to work
Investing and savings opportunities
Financial wellbeing – personal debt advise.
Financial wellbeing education
My Mind Pal (mental fitness)