IT Analyst

Job Role: IT Analyst
Location: Mansfield
Salary: Depending on Experience

A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership.

The Role:
Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence.

You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery.

Key Responsibilities:

• Provide exceptional 1st and 2nd line support for internal users.
• Act as escalation point for complex technical issues.
• Administer Microsoft 365, Windows environments, AD, VMware, and more.
• Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs).
• Assist with IT projects and planned infrastructure improvements.
• Maintain ITSM ticket logs and system documentation.
• Participate in weekend/on-call patching rota (paid at enhanced rates).
• Promote best practices in IT security, availability, and system performance.

What We're Looking For:

• Proven IT support experience (1st and 2nd line).
• Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies.
• Strong troubleshooting skills with a calm, solutions-focused mindset.
• Previous experience mentoring or guiding junior team members.
• ITIL Foundation certification (desirable but not essential).
• Excellent communication and customer service skills.
• Full UK driving licence and access to a vehicle (occasional site visits).

Working Hours:
35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x.

What's On Offer:

• Competitive salary and generous pension (up to 10% matched)
• Hybrid/flexible working model
• Private healthcare (Aviva)
• Mental health and wellbeing resources
• 2 paid volunteering days per year
• Electric car & cycle to work schemes
• Birthday leave, menopause/carers leave
• CPD-accredited environment with real career growth potential

Why Apply?
This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out.

Interested?

Apply now!!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.