IT & AV Support Analyst

Job Title: IT & AV Support Analyst
Location: Birmingham (Office-Based)
Job Type: Full-Time

We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and service delivery. You'll provide technical assistance to users at all levels, ensuring smooth day-to-day operations and excellent customer service.

Key Responsibilities for the :

• Provide face-to-face and remote IT and AV support.
• Set up and troubleshoot meeting room equipment and video conferencing tools.
• Log and resolve incidents and service requests efficiently.
• Deliver a meet-and-greet service for VIP meetings and events.
• Maintain strong relationships with colleagues and third-party vendors.
• Document fixes and contribute to knowledge sharing.
• Assist with IT equipment moves, reporting, and service improvements.

What You'll Need:

• Experience with AV/video conferencing equipment.
• Strong IT troubleshooting and customer service skills.
• Calm, organised, and confident under pressure.
• Great communication and problem-solving abilities.

Desirable:

• Commercial IT support experience.
• Knowledge of MS Office, ITIL, and remote support tools.
• Familiarity with mobile tech (Windows, iOS, Android).

If you're tech-savvy, people-focused, and thrive in a busy support role - we'd love to hear from you.