IT Application Analyst

Job Description:

Salary Range: £40,000 - £50,000

Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.

Your Impact

The IT Applications Analyst plays a critical role in ensuring the effective operation, support, and continuous improvement of business applications by acting as a key interface between IT and the wider organisation.

The role is responsible for triaging and managing application-related requests and incidents, coordinating service desk activities, and supporting problem resolution through collaboration with business stakeholders and technical teams. In addition to maintaining system performance, reporting, and service levels, the analyst contributes to project delivery by coordinating activities, supporting user acceptance testing, and providing early life support for new solutions.

The role also focuses on enhancing business processes through efficient use of technology, maintaining documentation, and ensuring clear communication, while operating with a high degree of autonomy to deliver reliable, customer-focused application services.

You will be accountable for the following:

• IT Service Desk despatcher
• Problem ticket management
• Work Request Triage and organiser
• Purchase orders and invoicing maintenance
• Delivery of team KPI and reporting pack
• Project monitoring and schedule planning
• Work with the business to analyse incidents and provide relevant solutions or signpost to the correct resources
• Provide support for migration projects as and when required
• Understand the business requirements and triage to correct analysts
• Work with business experts and technical resources to facilitate incident & problem resolution
• Ensure effective communication with business and project stakeholders
• Operates independently with limited supervision
• Obtain acceptance for all deliverables from the business

What you'll bring

• Experience in incident and problem management.
• Experience working in service desk or call queue operations.
• Understanding of service level performance and reporting.
• Proactive mindset with a solution-focused approach.
• Ability to interpret business requirements effectively.
• Skilled in triaging requests and prioritising workloads.
• Strong collaboration skills when working with technical teams and business users.
• Ability to deliver timely and effective solutions.

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Security Clearance

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting

Why join us

At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Refer a friend: Receive a financial reward through our referral programme.
• Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.

For a full list of our company benefits please visit our website.

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.

At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.

Be part of something bigger - apply now!

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Hybrid Working: