IT Applications Specialist

• Annual Salary: Competitive (based on experience)
• Location: Guildford
• Job Type: Full-time

A new exciting opportunity has become available for an IT Applications Specialist with a specialization in Engineering CAD application management, support, and IT administration. This role is crucial for maintaining the smooth operation of IT environments, focusing on software renewals, licensing management, and server updates.

• Application Support and Monitoring:

  • Configure monitoring tools with automated alerts to ease troubleshooting.
  • Monitor application health and performance, addressing any issues promptly.
  • Provide application support and manage incident resolution against established SLAs.
  • Support all internal core applications, with a focus on SharePoint Online, CAD, PDM & PLM.
  • Maintain and update application configuration including user security as needed to meet business requirements.
  • Create/update support procedures and ensure proper maintenance of standard operating procedures (SOP).

• Server Updates and Patches:

  • Plan and execute server update and patch management strategies, automate where possible.
  • Ensure critical updates, security patches, and firmware upgrades are applied to servers and applications in a timely manner.

• New Systems Implementation:

  • Capture requirements and create a plan with the vendor and end users to ensure a fully featured end solution.
  • Implement new systems, using change control and project plans. Fully document all changes.
  • Modernise existing systems, focusing on increasing operational efficiency.

• Licensing Management:

  • Maintain an accurate inventory of software licenses and subscriptions.
  • Monitor license usage to ensure compliance with vendor agreements.
  • Assist in negotiating and renewing software licenses, optimizing costs when possible.

• IT Support:

  • Provide Third-level IT support to end-users, resolving hardware and software issues.
  • Assist in troubleshooting server-related problems and escalate complex issues to the appropriate teams.

• Relevant qualification in Information Technology, Computer Science
• Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator, etc.) are a major plus.
• Proven experience in IT support and administration, especially in an engineering environment.
• Knowledge of licensing models for various software products (e.g., Microsoft, Adobe, Oracle, CAD Applications).
• Experience with system monitoring tools and techniques.
• Familiarity with Windows and Linux server operating systems and patch management tools.
• Excellent interpersonal and communication skills, able to influence and negotiate effectively.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Access to cutting-edge technology and tools.

To apply for this IT Applications Specialist position, please submit your CV to be considered immediately.