IT Apprentice - 1st Line Support Technician

Acro Aircraft Seating is one of the UK’s leading and fastest-growing manufacturers of passenger seats for commercial airlines around the world. We are an agile, innovative business at the forefront of disrupting the aerospace market. Through modern methodologies, lean techniques, inspired innovation, and passion to be the best, Acro is positioning itself to be the world’s leading aircraft seating supplier. 

Collaboration is one of Acro’s core values, by working together and applying our skills and expertise across Sales, Engineering, Quality, Supply Chain and Operations, we find the solutions to our clients’ most complex challenges and how we deliver our promises today and tomorrow.

Job Description and Requirements

An exciting opportunity for a new 1st Line IT Technician Apprentice to join our growing international business working within the IT department as a valued team member.

This is a great role to discover and progress your IT skills with exposure to new technologies and a great platform to learn from. This will be a 1-year fixed term contract while completing your Level 3 Infrastructure Technician qualification 

The role requires the following, training will be provided:

• Provide 1st line user support and logging, using IT Service Management tool
• New build, rebuild workstation rollout
• Account management and administration
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity 
• Communicating effectively with colleagues to resolve IT related issues

The ideal candidate should be able to demonstrate the following:

• Be proactive in their duties
• Demonstrate IT related problem-solving skills
• Excellent verbal and written communication skills
• Experience across a range of up-to-date technologies including:
  • Desktop/laptop/printer hardware
  • Microsoft Office
  • Windows 10 &11
• Be able to support with occasional out of hours support

What we offer you

• Competitive salary
• 25 days annual leave plus bank holidays
• Company pension
• Life insurance
• Health insurance
• Modern facilities with open and welcoming breakout areas
• Company Social events

Based out of our Crick office close to J18 M1, (close to Rugby, Coventry, Northampton and Leicester) with the option of one day per week hybrid working from home.