IT Asset Associate

IT Asset Associate
Based: Central London
Type: Full-time
Salary: £32k
Eligibility: You must be eligible to work in the UK

Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is customer facing and focuses primarily on the management, deployment, tracking and preparation of a large number of devices for one of our customers based in central London. This is not an IT Support role in its truest sense, however is aligned to candidates looking to work directly with users in supporting asset deployments and collections, with some technical elements.

Key Responsibilities

• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer
• Monitor and managed actively deployed and in stock devices for utilisation and replenishment requirements
• Ensure the smooth deployment and operation of core applications and agents
• Ensure devices are kept up to date with the latest security fixes prior to entering production
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
• Work with Academia and the customer to implement, refine and adopt best practices
• Perform basic hardware troubleshooting techniques to rectify any issues encountered with endpoint devices
• Update and maintain Asset Management system data
• Manage the wiping / locating of lost/stolen devices when required
• Asset lifecycle management – tracking assets from procurement to disposal
• Ticket Management via the customers ITSM system
• Inventory and auditing - Managing stock and storerooms on customer premises
• Collaboration with Customer onsite Service desk
• Consult with Academia Life Cycle team for stock call offs

About you

• Fundamental understanding of endpoint hardware, operating systems, and software
• Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
• Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
• Strong attention to detail for managing inventory databases
• Able to work independently and as part of a team
• Good written, verbal, and inter-personal communication skills
• Good planning and time management skills
• Ability to meet deadlines and service targets outlined by our contract with the customer.
• Able to manage customer expectations and report back requested information in a timely fashion
• Enjoy the IT/Tech industry and show a keen interest in on-going personal development.
• Have been in an IT working environment for at least 12 months

About Us

Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients.

Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture.

With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.

Benefits

• Gym membership contribution    
• Health Cash Plan
• Increased annual leave with length of service    
• Free annual leave on your birthday   
• Length of service bonus   
• Flexible working hours  
• Hybrid working  
• Free Will Writing service  
• Life Insurance    
• And much more!