IT Asset Manager (Hardware / HAM)

IT Asset Manager (Hardware / HAM) - Newcastle / hybrid

Skills/experience:

• Extensive experience in managing IT hardware asset management processes and operational tasks.
• Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules.
• Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts.
• In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes.
• Competent in monitoring and analysing trends in IT asset usage and expenditure.
• Proven ability to identify and implement cost-saving measures and asset optimisation strategies.
• Experienced in managing billing and budgeting processes.

Desirable:

• Certifications in IT Asset Management or related fields.
• Excellent analytical and problem-solving skills.
• Familiarity with Agile and Scrum methodologies.
• Experience in developing and maturing IT documentation.
• Strong communication and interpersonal skills.
• Skills in managing and leading change initiatives within global IT functions.
• ITIL v3 or ITIL 4.

Role/duties

• Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends.
• Maximise the efficiency and return of investment of underused IT assets.
• Proactivity enhances HAM processes and tools, providing actionable insights to senior leadership.
• Support and lead on HAM deployment and optimisation projects.
• Train and support IT staff and end-users on HAM processes and tools.
• Develop and implement strategies for IT asset management and optimisation.
• Monitor key performance indicators and develop IT Service Improvement plans.
• Integrate HAM processes with other IT service management practices.
• Ensure compliance with standards and regulations through regular process reviews and audits.
• Proactively manage risks throughout their lifecycle.

You will oversee and optimise the lifecycle management of the IT asset portfolio. This role ensures the efficient acquisition, deployment, maintenance, and disposal of IT assets, while adhering to organisational processes, regulatory requirements, and budgetary guidelines.

The IT Asset Manager is responsible for proactively identifying and implementing continuous improvement initiatives. This includes evaluating current processes, pinpointing areas for enhancement, and executing systematic improvements to ensure comprehensive control and visibility throughout the entire lifecycle of IT assets. The role also involves identifying, proposing, and implementing strategies for asset optimisation and cost savings, thereby boosting the organisation's operational efficiency and financial performance.

The IT Asset Manager also supports and leads Hardware Asset Management projects aimed at standardising processes globally. This involves collaborating with various stakeholders including vendors to ensure consistent and efficient asset management practices across all regions. The role includes developing and overseeing the implementation of standardised systemic processes, developing associated documented processes and work instructions, and delivering overview and training sessions to supporting stakeholders. Additionally, the IT Asset Manager monitors the effectiveness of these processes to ensure continuous improvement.