IT Assistant

We are seeking an IT Assistant for a well-established firm. This is a newly developed role to complement an existing team with the primary focus being to assist with systems and the busy IT service desk for 130+ users.

With 3 main offices: High Wycombe, Marlow, Amersham, and a serviced office in London, the IT Assistant will primarily be based at the High Wycombe or Marlow office, but will require regular travel to the other offices.

Once trained, the position will then be mainly based at Amersham or Marlow. However, will be expected to move between offices and provide extended cover as needed and for this reason, a full driving licence and access to own vehicle are essential.

ROLE:

• Support the day-to-day operations.
• Assist with hardware and software maintenance.
• Provide technical support to staff.
• Assist with ensuring the smooth running of IT systems across the organization.
• Assist in developing and maintaining resources on the firm’s intranet.
• Assist the IT Director and Lead Technical Analyst with additional development opportunities.

EXPERIENCE:

• Highly Proficient in Windows 10 and 11, Microsoft server versions, Hyper V, MS Office versions,Active Directory and Networking.
• Operational experience of ActionStep (preferred) and Net Documents along with Advanced P4W/Tikit.
• Experience of 1st and 2nd line support and able to set up workstations.
• Experience of setting up users in a Windows environment, with access to multiple sites,services, and software applications.
• Experience of troubleshooting printers, scanners, PC’s, mobile phones, and tablets.
• Confident manner with good communication skills and previous experience in an IT Support environment.
• Ability to troubleshoot common hardware/software issues is essential.

DESIRED SKILLS:

• Microsoft SQL server, Microsoft Azure or a similar cloud environment
• Office 365
• Microsoft Intune, Microsoft Entra
• Cisco
• Powershell
• RestAPI
• Node
• JS
• Power BI
• NetDocs
• AI

MORE INFO:

• Full Time office based.
• Parking available.
• Own car is essential.
• Salary negotiable on experience.
• 8:30am - 5:30pm (Monday to Friday)