IT Business Analyst

Business Analyst – Client Digital Solutions

Salary: up to £55,000 + Annual Profit Share (3–4%)
Location: East Anglia
Contract: Permanent | Full-time | Hybrid (3 days in office, 2 days remote – or 1 day per week if based in a regional office)

REED Technology are working with a client seeking a Senior IT Business Analyst to join a cross-functional digital solutions team, focused on enhancing client-facing portals, e-commerce functionality, and online processes.

You will work with stakeholders, product owners, clients, and technical teams to identify opportunities, gather requirements, and challenge conventional thinking to deliver smarter, more intuitive solutions.

This is a senior, client-focused role that calls for excellent communication skills, strong stakeholder management experience, and the confidence to influence decision-making. You will play a key part in the entire product lifecycle – from discovery and requirements gathering through to delivery and continuous improvement.

Key Responsibilities

• Act as the bridge between business stakeholders, clients, and technical teams
• Lead discovery sessions and workshops to define digital product requirements
• Analyse, document, and prioritise user stories and acceptance criteria
• Champion user experience and client-centric design at every stage
• Evaluate and enhance client portal journeys and business processes
• Support agile ceremonies and iterative product delivery
• Help shape the future of client-facing digital services

Skills & Experience

We are looking for someone who is:

• Experienced as a Business Analyst, ideally in digital, web portal, or e-commerce environments
• A confident communicator with strong stakeholder management skills
• Skilled at running workshops and engaging directly with clients
• Proactive, curious, and comfortable challenging the status quo
• Knowledgeable about agile product delivery and user experience best practice

This is an opportunity to work in a forward-thinking, collaborative environment where digital innovation is a priority. You’ll have the chance to shape the future of client engagement and drive meaningful improvements to online services.

If you have the skills and experience to carry out this role, please apply using the link provided.