IT Client Engineer - FTC 12 months

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. We are a leading flexible workspace developer and operator. For over 20 years we’ve been setting the standard of what the workspace experience should be, and today our growing portfolio of over 70 quality and distinctive space with 30,000 members across London, the UK and Germany. 

We continue to redefine the workspace experience and challenge the status quo. By championing greater flexibility and hospitality-style service, top amenities and sought-after locations, we’re empowering the way businesses, and their employees work today. And we’re committed to acting with environmental and social responsibility, making conscious choices when designing, building and servicing our spaces.

Our innovative and wellness-focused approach doesn’t stop at our buildings, living by our values to create a supportive, collaborative and creative environment where everyone can thrive.

The Role

As an IT Client Engineer you will be working as part of a team providing 24/7 support to over 18,000 customers with in-hours business as usual support, planned out-of-hours work and out-of-hours support on an on-call basis. This role is field based within our portfolio.

 Included Support

• Client move-in and move-out.
• Site Audio Visual (AV) .
• Meeting Room technology (BYOM, Teams, Zoom).
• Wi-Fi, ethernet, networking, telephony (Avaya, RingCentral).
• Staff on-site support.
• Liaising with third party suppliers for network, ISP, AV, meeting room tech & building access control

 Charged Services

• Client requested works in office and comms rooms.
• Comms room access for installation of client servers and network equipment,
• Custom configurations of networks and patching.
• Aiding the IT Sales team in the Sales Process.
• Bespoke network & meeting room setups

 Administration of Services

• Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date.
• Management of engineer time and changeable hours

• Proven experience as an IT engineer in a customer facing role is essential.
• Experience in a service-oriented organisation.
• Good communication skills and customer service skills.
• Experience working with networking fundamentals - VLANs, NAT, OSPF. L2 switching technologies (STP, RSTP, VTP, Ether channels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing).
• Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards

At The Office Group, we know that  work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

• Flexible working hours
• Paid travel between sites.
• 28 days annual leave
• Annual leave purchase scheme
• Healthshield
• Study support
•  5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at on-site Cafes

• Discounted event spaces