I.T Commercial Manager

SF Recruitment are working with a leading services business in Birmingham who are seeking a highly experienced and commercially savvy In-Life Commercial Manager to oversee the management of our customers. This role is critical to ensuring that customer relationships are profitable.

You will be responsible for enhancing retention of the entire base across all services and products reviewing the profitability of the customer base using close commercial management of large, complex accounts and matching, with finance, the costs incurred with suppliers to billing sent to customers. 

The focus will be on using data and systems to ensure an understanding of contract end dates, renewal dates, and end of life.  You will work with sales, the pricing and proposition colleagues to deliver automated and semi-automated resign quotes and packaging offers, via sales and direct to customers depending upon size.

You will review the top managed IT and larger accounts quarterly to ensure that their billing matches commercial agreements and that we are charging appropriately for services taken under the contract terms.

Duties:

• To reduce churn, understanding the reasons for losses and leading a cross-functional team to deliver on improvements within reporting, propositions and processes.
• Work with finance to review data, ensuring that we are billing for new services and that we can see billing to customers for costs taken. 
• To work with suppliers and business intelligence teams to consolidate and use renewal data from suppliers, orchestrating this and presenting it to sales, marketing and proposition colleagues to enable improvements in renewals and retention.
• Take full ownership of the commercial lifecycle, ensuring accurate execution, monitoring, and renewal of contracts, while proactively identifying risks and opportunities.
• Lead commercial negotiations for contract amendments, renewals, and renegotiations, ensuring terms align with business strategy and commercial objectives.
• Ensure all contractual obligations are met and identify potential risks, working closely with paralegal, commercial, finance, and operational teams to mitigate exposure.
• Track and measure the performance of contracts against KPIs, SLAs, and financial targets, identifying areas for improvement and taking corrective action when necessary.
• Manage and document any contract changes or amendments throughout the lifecycle, ensuring all parties are aligned and that changes are properly reflected in performance metrics.
• Lead regular reviews of in-life contracts to assess risk exposure, developing and implementing strategies to mitigate risks related to legal, operational, and financial issues.
• Manage contract disputes, working closely with commercial colleagues to find resolutions that protect the company’s interests.
• Work closely with the procurement team to manage relationships with key vendors and suppliers, ensuring they meet contractual obligations and perform to agreed-upon standards.
• Stay up to date with industry trends and changes in regulations that could impact existing contracts and recommend strategies to adjust or renegotiate terms where necessary.

·       Skillset requirements:

•       Demonstrable experience within a similar role in the I.T or telecomms industry