IT Coordinator

IT Coordinator

Dorking, Surrey

£34-45k DOE

Hybrid working after experience

Are you an organised, detail-driven professional with a passion for technology and operations? We’re looking for an IT Operations Co-ordinator to support the smooth running of our IT department and help drive forward key infrastructure, cybersecurity, digital development, and governance programmes.

In this vital role, you’ll act as a central point of coordination—ensuring IT projects align with business goals, supporting planning and reporting across teams, and helping the department deliver effectively at all levels, including Board and Committee reporting.

You’ll also contribute to the development of user-friendly training materials to support technology adoption across the organisation.

KEY RESPONSIBILITIES

• Translate business needs into IT requirements, ensuring alignment with strategic objectives.
• Support the development and tracking of the IT department’s strategy across key workstreams: development, new core system, cyber strategy, and infrastructure.
• Coordinate timelines, agendas, action tracking, and department-wide processes. Project and Risk Management Lead and support IT projects from initiation to delivery, ensuring successful execution and stakeholder engagement.
• Support the management of the IT department’s risk register and coordinate internal audits and post-audits.
• Assist with the renewal of cyber insurance and documentation for IT risk and governance.
• Training and User Support Develop, maintain, and deliver training materials and user guides to support the adoption of IT systems such as Microsoft 365 and SharePoint.
• Identify user needs in collaboration with subject matter experts and ensure that materials align with system functions and business processes.
• Infrastructure and Compliance
• Oversee day-to-day IT operations and coordinate infrastructure performance.
• Ensure IT activities comply with internal policies and external regulations, including GDPR and cyber standards.
• Implement and monitor IT security measures, policies, and procedures.
• Governance and ReportingDraft, prepare, and compile IT updates and reports for the Executive Team, MRCF, Risk and Audit Committees,and the Board.
• Provide data analytics and performance reporting on department projects and initiatives.
• Monitor KPIs and contribute to continuous improvement in IT service delivery and governance.
• Vendor and Budget Management
• Assist in managing software vendors, contract negotiations, and service delivery.
• Support budget planning, forecasting, and monitoring across IT initiatives.
• Policy and Documentation Management
• Coordinate the review and maintenance of IT departmental policies.
• Organise and support IT governance meetings, including agendas, documentation, and minutes.

SKILLS and EXPERIENCE

• Excellent oral and written communication skills.
• Experience in the IT industry in a similar role
• High attention to detail with strong organisational and administrative capabilities.
• Ability to manage multiple tasks, prioritise work effectively, and meet deadlines.
• Sound understanding of IT strategy, security, governance, and infrastructure

If you thrive in a fast-paced environment and enjoy bringing structure and clarity to complex programmes, we’d love to hear from you.