IT Engineer

The IT Engineer will provide hands-on technical support across EMS Healthcare’s IT environment, helping to ensure colleagues have reliable, secure and effective access to the systems, devices and services they need. The role will support day-to-day IT operations, including incident resolution, service requests, endpoint management, Microsoft 365 administration, user access, networking, cyber security controls and business application support.

You will work closely with colleagues across the business, external suppliers and the wider IT team to troubleshoot issues, maintain IT assets, support onboarding and offboarding, improve documentation, and contribute to IT projects. This is a practical, service-focused role requiring strong technical troubleshooting, clear communication, good prioritisation and a proactive approach to improving how IT services are delivered.

Main Duties

• Provide 1st & 2nd line technical support for colleagues, resolving incidents and service requests in a timely and professional manner
• Build, configure, deploy and maintain laptops, desktops, mobile devices, printers and other IT equipment
• Administer user accounts, permissions, groups and access changes across Microsoft 365, Active Directory and core business systems
• Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, Exchange Online and Intune where applicable
• Troubleshoot hardware, software, connectivity, VPN, Wi-Fi, network and peripheral issues across office, remote and mobile environments
• Maintain accurate IT asset records, ensuring devices are tracked through procurement, deployment, support, return and disposal
• Support employee onboarding, role changes and leavers by provisioning and removing access in line with IT and information security procedures
• Apply routine security controls, including MFA support, endpoint protection checks, patching activity and escalation of suspected security incidents
• Create and maintain clear technical documentation, support guides, asset records and knowledge base articles
• Assist with IT projects, system improvements, supplier coordination and the rollout of new technologies across the business

Experience – Preferable

• Previous experience in an IT support, service desk, desktop support or infrastructure support role
• Experience supporting Windows devices, Microsoft 365, user accounts, permissions and common business applications
• Experience troubleshooting hardware, software, networking, printing, remote access and mobile device issues
• Experience maintaining IT asset records, technical documentation or working within an IT ticketing/service management system

Key Skills

• Strong troubleshooting skills across Windows, Microsoft 365, endpoints, applications and connectivity issues
• Good working knowledge of Microsoft 365, Windows operating systems, Active Directory, device management and basic networking concepts
• Awareness of cyber security good practice, including MFA, password management, endpoint protection, patching and access control
• Ability to prioritise tickets, manage competing requests and communicate clearly with technical and non-technical colleagues
• Accurate record keeping and documentation skills, with strong attention to detail
• A customer-focused, practical and proactive approach to IT support and continuous improvement

Other Requirements

• Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices) 
• Able to travel throughout the UK and Overseas if required. 

• Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years
• Buy & Sell holidays
• Enhanced Maternity and Paternity leave
• 1 Occasion day each year, this could be your child's first day of school, their nativity play or your own birthday - the choice is yours!
• Healthshield, our healthcare cash plan
• Cycle to work scheme
• Electric car scheme
• Tech scheme
• Wellbeing support from our qualified mental health first aiders