IT Engineer

IT Support Engineer | HealthTech SaaS | Cambridge/Hybrid

We're working with a fast-growing HealthTech organisation that is transforming clinical trials through cutting-edge technology. They're looking for an IT Support Engineer to join their growing team and provide a blend of internal IT support and application support across the business.

The Role You'll act as the go-to technical support specialist, providing 1st/2nd line support across devices, SaaS platforms, user access, and business-critical applications. You'll troubleshoot issues, manage user onboarding/offboarding, support Zendesk and Jira environments, and act as the bridge between operational teams and software engineering.

Key responsibilities include:

Providing IT support across macOS, Microsoft 365, Entra ID, Slack, Box, Jira and related systems
Managing user accounts, permissions, MFA and access controls
Supporting internal users and external customers with application-related issues
Owning support tickets through to resolution with excellent stakeholder communication
Creating and maintaining knowledge articles, FAQs and runbooks
Escalating and coordinating software bugs with engineering teams
Supporting clinical trial sites and sponsors on technical issues when requiredWhat We're Looking For

Experience in an IT Support, Service Desk, Technical Support or Application Support role
Strong troubleshooting skills across macOS, Microsoft 365 and SaaS platforms
Knowledge of identity and access management (Entra ID, MFA, RBAC)
Excellent communication skills with both technical and non-technical stakeholders
Experience with ticketing systems such as Jira or ZendeskDesirable

Experience within healthcare, life sciences, clinical trials or regulated environments
Exposure to MDM tools (Mosyle or similar)
Understanding of ISO, GxP or compliance-driven environments
Relevant IT certifications (CompTIA, Microsoft, Apple etc.)
Only candidates based in UK and eligible to work in UK are allowed