IT Field Engineer

Field Engineer (2nd Line Support - MSP)
Location: Great Yarmouth & surrounding areas
Salary: £25,000 - £35,000 (DOE)
Job Type: Full-Time | Permanent

CloudScope are hiring a Field Engineer on behalf of an MSP near Lowestoft.

This is a field-based role, so you’ll be out and about visiting clients across the region, providing high-quality onsite IT support, installations, and project delivery. If you enjoy variety, autonomy, and being the go-to expert on the ground — this one’s for you.

• Supporting a diverse client portfolio of 300+ businesses across East Anglia

• Attending client sites to resolve 2nd line technical issues

• Installing PCs, network hardware, routers, switches, and printers

• Troubleshooting Windows and Office 365 environments

• Assisting with server installations and migrations

• Collaborating with the helpdesk team and escalating complex issues when needed

• Involvement in IT projects such as office moves, infrastructure upgrades, and cloud migrations

• 3+ years’ experience in IT Support, ideally in a client-facing or MSP environment

• Strong working knowledge of Windows OS, O365, and network troubleshooting

• Experience with servers, DNS, DHCP, firewalls, and Active Directory

• Excellent interpersonal and communication skills

• Full UK Driving Licence (essential)

• Able to work independently and manage your own schedule

• Microsoft certifications (MCP, MCSA, etc.)

• Experience working for a Managed Service Provider

• Exposure to VoIP, cloud platforms (Azure), or backup solutions

• Join a rapidly expanding tech business with a big vision

• Be part of a tight-knit, friendly, and highly skilled team

• Autonomy to manage your day and client relationships

• Training, progression, and the chance to grow with the business

• Mileage allowance and company phone/laptop