IT Field Engineer

Job Title:        IT Engineer 

Location:        Leeds, LS11 9XE

Salary:              £29,000 plus £4,000 car allowance

Job Type:       Full Time, Permanent

• Are you self-motivated with a flair for customers service?


• Passionate about the IT Industry?

•  Looking for an employer who put’s people first?

If yes, then let’s get to the important stuff!

The Role

This is a great opportunity for an ambitious IT Engineer to deliver on-site support to our client based in Leeds. The successful candidate will be an ambassador for TIEVA, who will act in a professional manner, deliver exemplary customer service to our clients end users and have a ‘can do’ attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales, e.g. laptop/mobile device rollouts. On occasions there will be holiday cover required for the internal IT team. The client does have a production facility, on rare occasions support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on-site with the client and 1 week at TIEVA Head Office (LS28 5QS) or providing field-based support at other client sites, as required. Please note that due to holiday or sickness cover, the onsite rotation may be extended to ensure continuity of service.  While on site at the client location you will have full access to the TIEVA technical team comprising of 35+ engineers, they will provide you with the support to enable escalations and quick resolutions. As an IT Support Engineer, you will be responsible for delivering high-quality onsite and remote IT support across multiple client environments. The role is primarily based at a dedicated client site, where you will provide hands-on technical support, troubleshoot hardware and software issues, and ensure end users receive an excellent level of service. You will work with a broad range of technologies, responding to incidents and service requests, configuring and deploying IT equipment, supporting Microsoft 365, Azure, Intune environments, and maintaining end-user devices. You will collaborate closely with colleagues and end users, taking ownership of issues through to resolution while meeting agreed service levels.

This is a varied, customer-facing role that requires excellent communication skills, a proactive approach, and the ability to adapt to different client environments. You will represent the business professionally at all times and be committed to delivering exceptional customer service.

A full UK driving licence is essential, as you will be required to travel to and provide support at other client sites when needed.

Essential Skills & Experience 

• Microsoft Azure – User and identity management, Azure Active Directory (Microsoft Entra ID), virtual machines, networking, and cloud services.


• Microsoft 365 – Administration of Microsoft 365 services including Exchange Online, Teams, OneDrive, and licensing.


• Microsoft Intune – Device management, endpoint security, application deployment, compliance policies, and mobile device management (MDM/MAM).


• SharePoint Online – Site administration, permissions management, document libraries, collaboration features, and basic site configuration.


• Microsoft Entra ID (Azure AD) – User provisioning, group management, Conditional Access, and Multi-Factor Authentication (MFA).

• Desirable Skills


• Experience with PowerShell for automation.


• Knowledge of Microsoft Defender and security best practices.


• Experience with Windows 10/11 administration and troubleshooting.


• Understanding of networking concepts (DNS, DHCP, TCP/IP, VPN).


• Experience supporting end users in a helpdesk or infrastructure environment.

• Key Responsibilities


• Administer and support the Microsoft 365 environment.


• Manage Azure resources and user identities.


• Configure and maintain Intune-managed devices.


• Support and administer SharePoint Online sites and permissions.


• Troubleshoot cloud, endpoint, and user issues.


• Implement security best practices including MFA and Conditional Access.


• Maintain documentation and provide technical support to users.


• Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers


• Deployment, maintenance and repair of end-point systems


• Password resets, profile repairs/configurations, new starters, mail release/block


• Communication of information to technical and non-technical users

The Candidate

Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.

• A "customer first" mentality


• Solid experience in 1st and 2nd line IT support.


• Technical experience or qualifications in Microsoft and related products desirable


• Experience of service desk environments, ideally in an MSP environment.


• Excellent customer service skills.


• Experience with Datacentre Technologies and Cloud Services


• The ability to keep documentation updated and add to where required.


• Server, storage and end-point technology exposure.


• A desire to learn and expand knowledge to grow within a competitive team.

Your Skills:

We need you to have proven experience in at least two of these varied areas:

• VM Ware


• Xen Server


• HyperV


• Citrix


• Azure


• Firewalls


• Networking, VLAN’s, Wireless

Ability to support and have knowledge with:

• Active Directory


• Group Policy


• Microsoft Office Products


• Microsoft Exchange


• Microsoft Workstation Operating Systems


• Windows Server Operating Systems


• Anti-Virus Products


• Networking (Switching, Wireless, LAN & WAN)


• Print


• Storage Technologies


• Security


• Azure


• inTune


• Microsoft 365


• Autopilot

What you’ll get in return

As an Investors In People Platinum organisation, we pride ourselves on providing the highest quality experience for our people.

What you’ll get in return:

Time off

• 25 days holiday, increasing with service, plus the usual 8 UK bank holidays


• Birthday off

• Enhanced Company Maternity, Paternity and Adoption Pay


• Paid jury duty


• Funeral leave


• Discretionary compassionate leave


• Volunteering days off


• Life Event Leave

Financial

• Pension


• Group Life Insurance 


• Non-Sales profit share scheme


• Holiday buying scheme (salary sacrifice)


• Electric car scheme(salary sacrifice)


• Cycle to work scheme (salary sacrifice)


• Will-writing service contribution


• IT equipment purchase loan scheme


• £1,000 refer a friend bonus


• Long service awards (financial and time rewards)


• BHN retail discount scheme


• Access to pension advisors/pension surgery


• Navan app travel/accommodation points for personal use


• Financial planning tools

Health and Wellbeing

• Private Healthcare


• Digital GP


• 24/7 Professional Counselling (EAP)


• Free eye tests


• Free flu vaccinations


• Wellbeing apps


• Gym time – extra half an hour at lunch


• Gym or wellbeing app contribution


• My Wellbeing Discounts (gym etc.)


• Free in-office fruit basket


• Free onsite yoga (North office)

Learning and development 

• Professional development plans


• 121’s


• Accreditations


• Training provided relevant to the role

Culture and Perks

• Staff parties


• Incentive trips


• Employee awards and prizes


• Flexible working arrangements


• Free apparel


• Investors In People Platinum status

Why choose TIEVA?

We’re not your average technology company, we reward innovation and outside the box thinking.  A career at TIEVA means giving you the opportunity to shape your future.  We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.

Further, faster- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities.  We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology–TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team’s key focus is to deliver world class services & the best in technologies.   You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.

If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!

Our promise to you….

If you have a disability or neurodiversity, we can provide support and adjustments that you may need throughout our recruitment process. Any information you share on your application will be treated in confidence.

TIEVA is an inclusive company where you can enjoy the career you want, without changing who you are. We welcome all and are passionate about promoting greater diversity in the tech sector.  We welcome applications