IT Field Engineer - London & Berkshire

Field Engineer – Slough (Berkshire & London)

Job Title: Field Engineer

Location: London, Slough, Swindon, Newbury & Reading

Job Type: Full-Time

Job Summary:

As a Field Engineer, you will play a crucial role in providing technical support and exceptional customer service to our key clients within the London, Berkshire and Wiltshire area. Your primary objective will be to ensure the smooth operation and maintenance of their technology infrastructure while acting as a liaison between the clients and our internal teams. Your technical expertise, problem-solving skills, and client-centric approach will be vital in delivering high-quality solutions and fostering strong, long-lasting client relationships.

What will your day to day look like?

You will be working within a team of 11 individuals supporting 4 of our key clients.

Responding to escalated technical support tickets from the 1st Line Service Desk, promptly addressing user inquiries, troubleshooting incidents, and resolving complex IT issues.

Conduct in-depth analysis and diagnosis of user-reported problems, utilizing appropriate troubleshooting techniques and tools to identify the root cause.

Provide technical expertise and guidance to end-users, offering clear instructions, step-by-step guidance, and workarounds to resolve issues, either remotely or on-site if required.

Document all incidents, problem resolutions, and troubleshooting steps in the ticketing system accurately and comprehensively, ensuring proper tracking and knowledge sharing.

Monitor system performance and proactively identify potential issues or areas for improvement, suggesting and implementing appropriate measures to maintain optimal system functionality and performance.

Contribute to continuous improvement initiatives, participating in team meetings, sharing feedback, and providing recommendations to enhance the overall service desk performance.

To be successful in this role you must have:

Previous service desk experience, we are looking for a minimum of 2 years’ experience.

Experience working closely with clients.

Strong technical Microsoft experience

Great communication skills

What we offer

23 Days + birthday off

BUPA Cash Plan

50% Flexible working

Work from Home Allowance

Charity days off (2 days a year)

Training by professional and courses funded.

3 Social events a year

About Us

T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimize day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:

Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.

High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.