IT Field Service Technician

IT Support Technician - On-Site & Remote | Manufacturing Sector

We're working with a well-established UK manufacturer with a strong technical footprint across multiple industries. They're looking for an IT Support Technician to join their internal support function, delivering a mix of on-site and remote user support across their UK operations.

This is a varied, hands-on role supporting a busy technical environment - ideal for someone who enjoys solving problems, improving user experience, and working closely with a range of teams.

Key Responsibilities
1st and 2nd line deskside and remote IT support
Ticket triage, issue resolution, and user communication
Troubleshooting hardware and software in a Windows environment
Managing devices (laptops, mobiles, printers) using MDM tools
Assisting with basic networking tasks (patching, connectivity, setup)

What You'll Need
Previous experience in an IT support role (deskside or hybrid)
Strong knowledge of Office 365, Active Directory, and imaging tools
Familiarity with ServiceNow or other ticketing systems
Exposure to basic server-side tasks (e.g. file shares, print queues)
A proactive mindset with solid communication and troubleshooting skills

What's on Offer
25 days holiday (plus bank holidays), with options to increase
A competitive benefits package including enhanced pension and wellbeing support
A friendly, supportive technical team and the chance to develop your skills in a hands-on environment

This is a great opportunity for someone looking to take ownership of day-to-day IT support while gaining broader experience across devices, infrastructure, and user engagement.
Interested? Get in touch to find out more or apply today.