It First Line Support

IT First Line Support Analyst

Location: Bedford (Office Based)
Pay Rate: £16.00 per hour
Contract: Temporary
Start Date: Immediate Start Available
Hours: Full Time

Are you passionate about technology and helping people solve problems? We're looking for an IT First Line Support Analyst to join a busy Service Delivery team, providing technical support to colleagues across the business.

This is an excellent opportunity for someone with previous IT support experience or a recent IT qualification who is looking to develop their career in IT within a supportive and fast-paced environment. This is a temporary assignment with an immediate start, making it ideal for someone who is available straight away.

The Role

As the first point of contact for IT support, you'll help resolve a wide range of technical issues and ensure users receive an excellent support experience. You'll be responsible for logging, diagnosing and resolving incidents, as well as escalating more complex issues to specialist teams when required.

Key Responsibilities

Provide first-line technical support via phone, email and service desk systems
Troubleshoot hardware, software and connectivity issues
Log and manage incidents and service requests accurately
Escalate complex issues to appropriate support teams
Set up and maintain user accounts and access permissions
Support desktops, laptops, mobile phones and tablets
Assist with hardware deployment and software installations
Keep users updated on progress and resolutions
Contribute to knowledge base documentation and process improvements

About You

We're looking for someone who has:

Previous experience in an IT Support, Helpdesk or Customer Service environment
Strong troubleshooting and problem-solving skills
Excellent communication skills, both written and verbal
Knowledge of Windows operating systems, mobile devices and Microsoft applications
Experience using ticketing systems and remote support tools
A customer-focused approach with a genuine desire to help others
The ability to prioritise workloads and remain calm under pressure
An IT qualification or relevant studies would be advantageous

Why Apply?

£16.00 per hour
Immediate start available
Opportunity to develop your IT career
Exposure to a wide range of technologies and business systems
Supportive team environment with ongoing learning opportunities
Involvement in both day-to-day support and project workPlease note: This is a fully office-based role in Bedford and is not suitable for remote or hybrid working.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Only candidates based in UK and eligible to work in UK are allowed