IT First Line Support Technician

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

1

Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff. Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices, so that the business can gain maximum effectiveness from the tools provided.


Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager .
• Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office. Work with third parties and pass calls to other teams within IT when required.
• Utilise the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
• Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
• Complying with Travelers Companies Code of Business Conduct and Ethics and HR policies and procedures.
• Ensuring adherence to Travelers Companies' Business Excellence Policy and procedures and delivering high quality service to our brokers and customers in line with our service standards .
• Complying with FSA (including TCF where appropriate), Irish Financial Regulator and Sarbanes Oxley guidelines .
• Keeping adequate records of all transactions undertaken with our brokers and customers .
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Related experience in a technical customer service position is preferred.
• Business or Information Technology or related education and training preferred.

• Experience supporting or training completed on the following is preferred:
• Apple iOS
• Mobile Device support (iPhone, Droid)
• Network and connectivity technical knowledge preferred.
• Business Application support experience preferred.
• System Access experience preferred.

• Technical Knowledge:
• Ability to handle multiple situations presented through multiple reporting channels.
• Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.
• Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
• Able to recognize and analyse problems and develop timely solutions with some supervision.

What is a Must Have?

• Prior experience with customer facing, end user Technology support.