IT Helpdesk Advisor - Dutch Speaker

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Dutch Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology.

Full training will be provided, making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support.

The Details

Location: Peterborough
Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £14.22 per hour
Start Date: Immediate
Contract: Temporary to Permanent

What's on Offer

Competitive hourly pay of £14.22 per hour
Overtime opportunities paid at time and a half
Full training and ongoing support
Weekly pay
Career progression within a growing IT team
Temp of the Month reward vouchers
Opportunity to develop your IT support and customer service skills

Key Responsibilities

Providing first-line IT support to external customers via telephone and email
Supporting Dutch-speaking customers professionally and effectively
Logging, tracking and accurately updating support tickets
Troubleshooting basic hardware, software and network-related issues
Escalating more complex technical issues where required
Guiding customers through step-by-step technical solutions
Maintaining accurate support documentation and knowledge base records
Working collaboratively with colleagues within the service desk
Supporting continuous improvement across the service desk
Providing a consistently high level of customer service and building positive client relationships

The Ideal Candidate

Fluent in Dutch, both written and spoken
Strong English communication skills
Excellent customer service and communication skills
Organised, reliable and methodical in your approach
Previous call centre, customer service or technical support experience is beneficial
Previous IT support experience is advantageous but not essential
Comfortable troubleshooting basic technical issues
Confident communicating with customers by telephone and email
Comfortable working in a fast-paced, team-based environment
A genuine interest in technology and developing a career in IT support
If you are Dutch-speaking, enjoy helping customers and are interested in developing your career within IT support, we would love to hear from you.

Apply today or contact Interaction Recruitment on (phone number removed) for further information.

INDPB
Only candidates based in UK and eligible to work in UK are allowed