IT Helpdesk Engineer

IT Helpdesk EngineerAberdare Full-time, onsite + 1 other locationSalary: £27,000 - £35,000A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations.The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed).You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues.________________________________________What you'll be doing:* Acting as a key point of contact for day-to-day IT support across multiple business units* Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software* Managing new device deployments using Windows Autopilot and Microsoft Intune policies* Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.)* Managing and maintaining access controls through Active Directory and Azure Entra ID* Providing user support for Sage 50 and Sage 200 systems* Troubleshooting user issues on Microsoft AVD* Supporting mobile device users across Android and Apple platforms* Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM)* Assisting with basic network troubleshooting including VLAN and subnet knowledge* Managing permissions within SharePoint and printer configurations________________________________________What we're looking for:* 3+ years of experience in an IT support role, covering both 1st and 2nd line issues* Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools* Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID* Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals* Excellent troubleshooting and customer service skills* Ability to work independently across multiple sites with minimal supervision* Strong documentation and organisational skills________________________________________Desirable Skills:* Experience with Datto RMM configuration* Exposure to MDM (Mobile Device Management) platforms* Microsoft Access scripting and database support* Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com)* Microsoft Power Platform (Power BI, Power Automate, etc.)* SharePoint site development and advanced permissions management* Familiarity with protocols like FTP and SMTP________________________________________Benefits include:* 27 days annual leave + bank holidays* Business mileage reimbursement* Work with a supportive, collaborative internal tech team* Company Pension* Life Cover

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