IT Incident Manager

DP World are recruiting for a skilled

IT Incident Manager

for a Hybrid position based from our operation in

Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department.

About the role:
Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review.
Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems, working proactively to prevent incidents from happening, and minimising the impact of incidents that cannot be prevented.
Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices.
Provide expert advice and guidance on all aspects of incident, change, and problem management.
Responsible for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations.
Developing and refining ITSM processes, contributing to the overall resilience and efficiency of IT services.

Your Key Skills:
Strong focus on process efficiency, risk management, and service quality
Adept at analysing complex situations, identifying root causes of problems, and implementing effective solutions.
Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in IT Service Management frameworks such as ITIL (highly desireable)
Global complex business exposure
Experience in IT service management, with a proven track record in incident management, change management, and problem management.
In-depth knowledge of Unix/Linux, Windows Server environments, networking, and power systems.
Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, leadership qualities, and the ability to work under pressure and handle crisis situations effectively

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves.

So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies