IT Infrastructure Engineer

WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. 

Location: Manchester - Office based 4 days p/w, WFH 1 day p/w
Role Type: Permanent
Salary: Up to £45k per annum (depending on experience)

Position: Infrastructure Engineer Location: Manchester (M44) Salary: Up to £45,000 per annum

IT Infrastructure Engineer Role Overview:

We're on the hunt for a talented IT Infrastructure Engineer to join our client’s vibrant, forward-thinking team! If you're passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment — this role is for you.

As our 3rd Line Service Desk Engineer, you'll be the ultimate technical guru — the go-to expert when things get tough. You'll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud.

IT Infrastructure Engineer Responsibilities:

• Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing.
• Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures.
• Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers.
• Own and resolve 3rd Line support tickets with precision and speed.
• Manage and deploy Azure services, ensuring optimal performance and scalability.
• Oversee security across Azure, Entra, and Microsoft 365 environments.
• Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine.
• Step in to perform Service Desk duties when needed to maintain seamless support operations.
• Take full ownership of on-site infrastructure, ensuring reliability and security.
• Maintain and manage backup systems to safeguard critical business data.

IT Infrastructure Engineer Technical Skills and Capabilities:

• MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management.
• Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus.
• VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines.
• Backup and Restore: Veeam, Volume Shadow Copies
• Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc.
• MDM: Intune/Defender protected devices
• Linux: Suse SLES 15, Ubuntu, Rocky, Centos.
• Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti
• WiFi: Allied Telesis WiFi networks
• Firewall: Fortinet clustered firewalls
• Cabling: cat5e/6 cable runs and termination, Fibre cabling

IT Infrastructure Engineer Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Please click ‘APPLY NOW’, or call the WSR Team at for more info.

We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.