I.t Infrastructure Specialist

Working hours: standard office hours
Inside IR35 - Umbrella contractors only
You will have a clear passion for problem solving and delivering excellent 3 rd Line/4 th Line customer support for Server and Storage (Networks and Desktop Workstations on occasion). You will be able to explain and demonstrate your current experience (both technically and non-technically) as well as pick up and manage projects through to completion. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of BAU tasks (inc incidents, changes, problems).
Daily tasks will be to ensure live service is not impacted and daily activities and projects can continue with as little to no downtime as possible. Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, Hyper-V Administration
Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities.
Experience of working in controlled Data Centre environments.
Day-to-Day Management of the Environments including troubleshooting, config changes, cabling, and proactive monitoring
Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring
Project engagement and deployments along with investigating where the current solution could be developed
Solution implementation/design for projects
5+ Windows 10 /11 experience
Windows Server 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc.
Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi
Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred
DELL/HP Converged infrastructure Server
Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert.
Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM.
Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations.
Understand performance monitoring and be able to produce performance reports.
Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments
Desktop Workstations experience, deploy patches, software upgrades
Azure Cloud / Oracle Cloud
Project Management experience
ITIL Foundation and Transition
Skilled CCNA/ CCNP
Linux knowledge and understanding