IT Infrastructure Technician

IT Infrastructure Engineer
Location: Wakefield (Hybrid)
Salary: £28,000 - £32,000

Are you an experienced IT professional with a passion for infrastructure, security, and support? We’re looking for a proactive and skilled IT Infrastructure Engineer to join our client’s dynamic team. You will play a key role in supporting and evolving the Group-wide IT systems and services, ensuring exceptional technical support and robust infrastructure across the organisation.

Key Responsibilities:

• Deliver 1st & 2nd line technical support, ensuring high levels of customer service and prompt issue resolution
• Support the IT Helpdesk in meeting agreed service levels and user satisfaction
• Participate in infrastructure and desktop projects aligned with the company’s strategic roadmap
• Maintain and develop LAN/WAN infrastructure to ensure optimal performance and reliability
• Support and enhance our Azure environment, applying relevant policies and changes as required
• Champion IT system usage, promoting secure practices that improve business efficiency
• Uphold cyber security policies and practices to minimise organisational risk
• Contribute to the ongoing delivery of our Group-wide IT Infrastructure strategy

Essential Skills & Experience:

• Strong foundation in MS Office 365 configuration and administration
• Proven experience in a 2nd/3rd Line Support, Systems Administrator, or Infrastructure Engineer role
• Expertise in Microsoft Server support and administration
• Working knowledge of Azure Virtual Services, including VMs, VPN, and cost/consumption monitoring
• Experience with endpoint security, EDR solutions, and endpoint management platforms
• Proficiency in Microsoft Active Directory and Group Policy administration
• Practical experience with PowerShell scripting
• Deep understanding of TCP/IP networking (DNS, DHCP, LAN/WAN, VLAN, firewalls, etc.)
• Sound awareness of cyber security principles and hands-on incident response capabilities.
• Firewall management and configuration skills
• Ability to produce clear, concise technical documentation
• Excellent communication skills, both written and verbal
• Full UK Driving Licence and willingness to travel between sites as needed

To find out more contact us today!