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IT Manager

icon building Company : Reed
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - IT Manager

Job Title: IT Hardware Manager
Location: Antrim
Salary: £35-45k
Type: Full-Time, Permanent

REED Technology are delighted to partner with an excellent and award winning manufacturing organisation who are seeking an IT Manager to join their team.

is a fantastic opportunity to work in a fast-paced production environment where you will play a key role in supporting our IT infrastructure and ensuring the smooth running of hardware systems across the business.

Responsibilities:

  • Provide front-line IT support via in-person, telephone, and email channels, delivering professional and courteous assistance.
  • Manage IT hardware assets using the organisation’s tracking system, ensuring accurate records and effective housekeeping.
  • Offer hardware support for production-critical equipment including terminals, scanners, PDAs, and label printers.
  • Prioritise support tickets, effectively scheduling tasks and escalating complex issues when required.
  • Apply diagnostic tools and structured troubleshooting to efficiently resolve technical problems.
  • Utilise online resources such as software updates, drivers, and forums to assist in issue resolution.
  • Build and maintain a strong understanding of the company’s software and hardware platforms.
  • Provide on-site technical support, including hardware installations, system configurations, software upgrades, and phone system management.
  • Perform preventative maintenance on workstations, printers, peripherals, and assist with computer builds.
  • Validate the resolution of technical issues, ensuring appropriate documentation of outcomes.
  • Analyse support trends to identify recurring issues and recommend proactive solutions.
  • Support network administration tasks, including Active Directory, Microsoft 365, SharePoint, ERP systems, and firewall/router management.
  • Deliver IT training to staff.
  • Collaborate with the group IT Manager to support key projects and IT service improvements.
  • Administer Microsoft 365 tenant and on-premises Active Directory environments.
  • Manage the Azure platform, including Intune and Endpoint Compliance.
  • Configure and maintain virtual environments using Hyper-V.

Essential Criteria:

  • Minimum of 2 years’ experience in an IT support role, ideally within a production environment.
  • Strong knowledge of desktop, laptop, and server hardware.
  • Hands-on experience with Hyper-V and Azure HCI.
  • Proficient in implementing and managing backup solutions.
  • Solid experience supporting Microsoft 365, Azure, SharePoint, and related services.
  • Practical knowledge of Active Directory administration.
  • Proficient in Windows operating systems (client and server).
  • Skilled in network troubleshooting and the use of diagnostic tools.
  • Familiarity with a range of system diagnostic and support utilities.

If you meet the above criteria and would like to know more about this fantastic opportunity then please contact Niall Lennon for a confidential discussion.

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