IT Manager

Our highly reputable Education client in East Grinstead is seeking an IT Manager to join their team, on a permanent basis.

After the first 3 months, the successful IT Manager can work from home for 2 days a week.

About the IT Manager

role:
We are looking for an IT Manager who will be responsible for a varied set of activities and responsibilities in IT Operations, Project Management & Support.

The ideal candidate:
The person we are looking for will have preferably some familiarity with working in an educational institution. You should be able to work independently and manage a small team of support staff. You can communicate well with others and adapt quickly to change. You have a natural interest in solving complex technical problems and you have experience managing websites and online platforms.

The ideal candidate would have a good understanding of different web technologies and the ability to pick up new ones. You must have a high degree of accuracy with excellent attention to detail and time management skills. You should have the flexibility to work outside normal office hours to provide student support, as we provide lectures on evenings and weekends.

Some of the duties include:
Support to students and staff, providing technical support via phone, email, and dedicated support system. Working within SLAs, prioritisation of tasks
Website Administration, managing WordPress sites, Plesk, and AWS
Database administration, MySQL, FileMaker
Moodle Administration
Project Management
3rd party supplier management
Identifying places for improvement of the online platforms
Assist with testing and developing new online systems and academic software to improve and streamline daily operations.

Skills required:
Good understanding of IT systems and services. Including IT infrastructure management for internal and hosted systems. AWS experience would be beneficial
Project management with a good understanding of agile methodologies, scoping to delivery
Excellent communication skills when working with a variety of clients and stakeholders
Good understanding of CRM, workflow and business process software - ERP like - systems
Knowledge of Learning Management Systems, ideally Moodle or a similar platform
Good understanding of Office 365, Teams, SharePoint and Power Automate
Have a technical understanding of Content Management Systems
Good understanding of customer databases and software systems
Understanding/knowledge of HTML, SQL, PHP or similar web languages

Benefits:
Casual dress
Cycle to work scheme
Employee discount
On-site parking
Referral programme