IT Operations Analyst

IT Operations Analyst x 2 - Southampton 3 days / 2 days remote - up to 42.5K

If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.

You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.

Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
Log, update, and manage tickets in the IT Service Management system, escalating where needed
Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
Identify trends and contribute to service improvements and knowledge documentation
Support IT projects, service transitions, and collaborate with global teams and vendors
Deliver user training and promote IT policies and best practice
Participate in an out-of-hours support rota Key Skills & Experience​​​​​

Experience in IT Support / Service Desk / Desktop Support roles
Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support
Understanding of ITIL and working to SLAs
Strong troubleshooting and customer service skills
Desirable: ITIL certification, virtualised environments, IT procurement experience In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!

Apply now and be part of a growing team, with a Company, who offer great career prospects!

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed