IT Operations Engineer Fixed Term

We have an exciting opportunity for an IT Operations Engineer to join our Cheltenham, London, Leeds, Amersham or Birmingham office on an 18 month fixed-term contract. The team is spread throughout multiple offices in the UK and the position will involve some travel to other offices.

The IT Operations team maintains our IT infrastructure, supports the business to get the most out of our 3rd party and internally developed software as well as delivering IT solutions for external client use. We produce a wide variety of business systems that are used across all our practice areas. The role involves supporting infrastructure integration activities, including system migrations, onboarding new platforms, enabling services resulting from Business Change. The role will ensure stable, secure, well-monitored, and integrated infrastructure services. A strong focus on reliability, automation, cross-team collaboration and tackling technical debt is required. Most of our systems are run on Microsoft Windows Servers (various versions) and Azure Infrastructure with Windows 11 laptops running Microsoft Office 365 and various business applications.

A snapshot of your day:

Infrastructure Integration &Migration

• Support integration / migration of Windows Server VMs, and Azure infrastructure (network, compute, storage, identity, monitoring).
• Assist in the migration of workloads, applications, databases, and services across cloud and on-premises environments.
• Build and maintain integration runbooks, configuration documents, and environment diagrams.
• Ensure smooth execution of cutovers, go-lives, and onboarding waves.

Environment Build &Operational Enablement

• Prepare Azure landing zones, network segments, firewall rules, DNS entries and IAM mappings for new or migrated services, for Production, Development / NPE environments.
• Configure monitoring agents, logging, backup policies, performance baselines and vulnerability scanning for integrated systems.
• Ensure all new services adhere to operational standards, including patching, hardening, resilience and observability.

Operational Reliability &Support

• Provide technical troubleshooting during integration events and post-migration stabilisation.
• Monitor performance, capacity and resilience of integrated platforms.
• Collaborate closely with software teams, service management, and third parties to resolve issues.

Automation &Tooling

• Automate deployment and configuration tasks using scripting (PowerShell, Bash).
• Support Infrastructure-as-Code practices (Terraform/ARM/Bicep preferred).
• Onboard new systems into central tooling such as SIEM, APM, monitoring, CMDB, patching and backup platforms.

Change, Release &Documentation

• Deliver well-planned integration changes with clear test plans and back-out procedures.
• Participate in CAB and contribute to operational readiness assessments.
• Maintain accurate technical documentation, architecture diagrams, runbooks and asset information.

We would love to hear from if you have:

• Microsoft 365 and Azure certifications e.g. AZ-104
• At least 3 years’ experience in IT Infrastructure, or IT Admin Roles working on Windows Servers, Hyper-V, Microsoft 365, and Azure administration.
• Experience with SQL Server, Microsoft Exchange, SharePoint online - desirable only, not required.
• ITIL Foundation
• Cyber Essentials+ awareness
• Networking certifications (CCNA-level)
• Ability to learn quickly and work well in a team
• A clear understanding of current IT developments and their importance in a business environment
• Ability to effectively represent the firm to its clients, as some projects will be client facing.

What’s in it for you:

• Competitive discretionary annual bonus.

• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.

• A generous pension scheme where we contribute 8% of your salary from day one of your employment.

• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.

• A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.