IT Operations Manager Shell eMarkets

, United Kingdom

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

October 12, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

This senior role is to lead the IDT Operations for the Shell eMarkets (SeM) Derivates Trading portfolio of applications within the Trading Services & Operations Management organisation (SOM).

Global Products is a critical portfolio in Shell, contributing significantly to Shells bottom line and has a tremendous growth agenda.

SeM is a state-of-the-art inhouse built trading application that provides competitive advantage for Shell in Derivatives trading, allowing for real-time tradable market access across Downstream, Integrated Gas, and Upstream and empowers a wide range of Shell businesses to manage their derivatives and physical gas exposures. Algorithmic execution of over 6 billion barrels of oil equivalent per year and over a trillion dollars notional value has traded on the platform.

A crucial part of the role will be to partner with business stakeholders to design, build and deliver a differentiated operating model that can help support key business processes in a very fast paced and volatile external environment.

The Sr. IT Operations Manager is end-to-end accountable for the operations of

the landscapes and the delivery of the Product, leading a highly capable dynamic team supporting the business and ensuring our business can continue to deliver substantial value.

In addition, the (Sr.) IT Operations Manager is accountable Managing stakeholder relationships, building enduring DevOps teams and for driving Incident/Problem resolutions. Accountable for ensuring regulatory and compliance controls are embedded into the landscape and tracked accordingly and help develop and maintain IT General Controls in the complex area of Algorithmic Trading.

About Crude & Products Trading

Crude and Products provide advance and high value customer solutions for commodities Trading and Commercial Fuels operations including a growing portfolio Low Carbon Fuels Chemical Feeds/Products. The IDT landscape consists of the largest Crude and Products Trading platforms in the world, involving in the Trading of 8m barrels of Crude and delivery of 6m barrels of refined products daily, supplying 45K Retail Sites.

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Principal Accountabilities

• Ensuring secure, reliable, affordable operations for IT and the business, while transforming the operational capabilities to an automated and data driven execution model.
• Responsible for overall delivery of application and infrastructure services, ensuring business continuity for business-critical applications.
• Responsible for supporting the regional IDT Manager and accountable for the IT operating plan, budget and operational life‐ cycle of IDSO services & products.
• Responsible to ensure IT services are delivered by service providers in accordance with SLA/Key Objective Outcomes and review & amend support models according to business demands.
• Partner with Product Managers and Business Stakeholders to build sustainable and viable products for business outcomes.
• Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; supporting T&S IT Operations in optimizing landscape Total Cost of Ownership.
• Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio including analyzing and understanding business functional and non-functional requirements and agree for operate.
• Responsible for Information Risk Management and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements.
• Accountable for IDT General Controls and ensuring controls are in place.
• Driving the IDSO 2030 Goals and Objectives within the team.

DISCLAIMER:

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