IT Operations Supplier Manager

IT Operations Supplier Manager in Lace Market, Nottingham (NG1), NG1 1LS | Littlefish My career My jobs Q Quentin Search These jobs were popular with other job seekers ICT Service Delivery Manager Flat Fee Recruiter Nottingham (NG5), NG5 £53,051 - £57,400 2 weeks ago IT Senior Modern Workplace Engineer Littlefish Lace Market, Nottingham (NG1), NG1 1LS £55,000 per annum 1 week ago Group IT & Systems Control Manager Deerfoot Recruitment Solutions Leicester (LE1), LE1 £50000 - £60000 per annum + 20 days hol, 3% pension 1 week ago IT Operations Manager Big Red Recruitment Warwickshire (CV37) £60000 - £65000 per annum 1 day ago 2nd line Service Desk Team Leader ECS Solihull (B90), B90 £47000 - £48000 per annum + + 20% Shift Allowance (£48,000 OTE) 7 hours ago NEW Service Manager Pioneer Selection Island Carr, Brigg (DN20) £40k - 45k per year + Pension, healthcare, life insurance 2 weeks ago OT Network and Security Specialist Erin Associates Heapham Road Industrial Estate, Gainsborough (DN21) £55000 per annum, Benefits Car Allowance + Great benefits 2 days ago Shift Supervisor Robertson Recruitment Services Ltd Nottingham (NG8) Up to £40,000 per annum 3 weeks ago Operational Technology Configuration Manager National Highways Birmingham (B1) £39340 - £44970 per annum 2 weeks ago Business Operations Manager SAB CONSULTING YORKSHIRE LIMITED Beverley 3 weeks ago IT Operations Supplier Manager Littlefish View Profile Lace Market, Nottingham (NG1), NG1 1LS Permanent Contract; Hybrid Published: 1 day ago £60,000 per annum Apply Save IT Operations Supplier Manager Littlefish Apply Poor Fit Your CV is missing most of what's needed for this role. Based on resume.pdf Poor fit Strong fit See why Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary: Up to: £60,000 Security clearance: You must be eligible for SC clearance (typically requiring five years’ UK residency) and able to obtain NPPV Level 2 (NPPV2) clearance. Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you’ll be getting up to on a day to day basis: At Littlefish Group, we’re looking for an experienced Operations Supplier Manager to take ownership of the operational performance of the third-party suppliers and partners supporting our customers. This is a highly visible role sitting at the centre of our customers, operational teams and supplier relationships. You’ll make sure services meet their contractual commitments, operational risks are addressed and suppliers remain accountable for delivering the quality, performance and customer experience expected. You’ll be trusted to lead supplier conversations, challenge performance constructively and bring the right people together when issues need resolving. Alongside managing day-to-day delivery, you’ll identify opportunities to improve services, increase efficiency and make better use of automation and AI. What you’ll be doing: Taking ownership of supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer-impacting risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer experience. Supporting the successful onboarding and transition of new supplier services into live support. Providing day-to-day matrix leadership to the Littlefish delivery resources and partners aligned to your accounts. Maintaining accurate operational data to support performance reporting and customer billing. Exploring how automation and AI can improve service quality and operational efficiency. We need a candidate with: You’ll bring experience from service management, supplier management or technical service delivery, with a clear understanding of what it takes to manage services against contractual commitments. We’re particularly interested in someone who can demonstrate: Experience of managing operational services within a customer-facing environment. A strong understanding of Incident, Request, Problem, Change and Knowledge Management. Confidence managing third-party suppliers or service partners against agreed standards. The ability to interpret and manage SLAs, KPIs and contractual commitments. Strong customer-facing skills and the ability to build trusted, long-term relationships. Experience presenting operational performance, risks and improvement plans to senior stakeholders. The confidence to challenge poor performance and hold suppliers accountable while maintaining productive relationships. Commercial awareness and an ability to identify operational efficiencies. Strong working knowledge of ITIL principles and service delivery methodologies. Experience using service-management tooling and reporting to improve performance. The ability to prioritise competing requirements and coordinate activity across different teams and organisations. Experience working within a Managed Service Provider environment, supporting vendor selection or developing new service capabilities would be advantageous. An ITIL 4 Managing Professional qualification, or equivalent practical experience, would also be beneficial. What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public / bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious – I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option). Apply Littlefish IT & Tech 18 Jobs The company is part of Company Profile In Short Industry IT & Telecommunications Founded 2003 Location Nottingham Company size 251-1000 Working at Little Fish Our employees are our
biggest asset and our biggest focus. The Littlefish vibe is the result of
our  #peoplematter approach to employment and employees, and is
testament to the organisational culture we promote. Our approach is
simple, we put our people first, every time and without hesitation. We’ve worked hard to create our culture and work
harder to maintain and enhance it, to ensure Littlefish is the place to be for
your career journey! The Littlefish vibe is the result of our #peoplematter approach to employment and employees, and is
testament to the organisational culture we promote. Our approach is simple, we
put our people first, every time and without hesitation. Enjoy the Journey We provide breakout facilities within our office offering the latest in
gaming technology, table tennis and lots of space where you can decamp to eat
your lunch or just get away from your desk. We have a casual dress policy to
make sure people are as comfortable as possible as they go about their daily
tasks, and we provide year-round fruit and refreshments that are freely
available to everyone. In addition to the year-round free fruit and refreshments,
we have subsidised vending machines, Pizza Fridays, frequent social evenings,
charity events, a mid-summer all-staff family BBQ and, of course, the
obligatory Christmas party! We care strongly about the ongoing personal development of our people.
In aid of this we have created the Littlefish Academy, a structured training
and development program that rewards you as you progress. The Academy provides
you with the power to increase your salary (outside of any annual pay awards)
through technical accreditation, and a focus on continual quality improvement.
Plus, all Littlefish employees have access to LinkedIn Learning, an online
educational platform which provides access to over 10,000 expert-led courses to
help you discover and develop business, technology-related and creative skills. Similar It Operations Supplier Manager Jobs Popular with Other Job Seekers ICT Service Delivery Manager Flat Fee Recruiter Nottingham (NG5), NG5 £53,051 - £57,400 2 weeks ago IT Senior Modern Workplace Engineer Littlefish Lace Market, Nottingham (NG1), NG1 1LS £55,000 per annum 1 week ago Group IT & Systems Control Manager Deerfoot Recruitment Solutions Leicester (LE1), LE1 £50000 - £60000 per annum + 20 days hol, 3% pension 1 week ago IT Operations Manager Big Red Recruitment Warwickshire (CV37) £60000 - £65000 per annum 1 day ago 2nd line Service Desk Team Leader ECS Solihull (B90), B90 £47000 - £48000 per annum + + 20% Shift Allowance (£48,000 OTE) 7 hours ago NEW Service Manager Pioneer Selection Island Carr, Brigg (DN20) £40k - 45k per year + Pension, healthcare, life insurance 2 weeks ago OT Network and Security Specialist Erin Associates Heapham Road Industrial Estate, Gainsborough (DN21) £55000 per annum, Benefits Car Allowance + Great benefits 2 days ago Shift Supervisor Robertson Recruitment Services Ltd Nottingham (NG8) Up to £40,000 per annum 3 weeks ago Operational Technology Configuration Manager National Highways Birmingham (B1) £39340 - £44970 per annum 2 weeks ago Business Operations Manager SAB CONSULTING YORKSHIRE LIMITED Beverley 3 weeks ago IT Operations Supplier Manager jobs IT Operations Supplier Manager jobs in Nottingham IT jobs IT jobs in Nottingham Management jobs Management jobs in Nottingham Jobs in Nottingham Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. Find success. Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy