IT Process Analyst

Your new company

A prestigious public sector organisation with a forward-thinking IT department supporting thousands of staff, stakeholders, and associates. They're committed to delivering high-quality IT services and maintaining robust systems while continuously improving their processes across multiple locations.

Your new role

As an IT Process Analyst, you'll play a vital role in the Service Management function, focusing on Service Asset and Configuration Management (SACM). You'll work alongside the IT Service Asset and Configuration Manager to implement and mature robust processes that underpin IT support services. Your responsibilities will include:

• Supporting best practice implementation for asset and configuration management
• Processing software requests and managing licence allocations
• Ensuring assets are properly procured, deployed, recovered, and disposed of
• Managing service queues and meeting service level targets
• Assisting with internal and external audits
• Contributing to knowledge-based documentation
• Ensuring all IT services are clearly defined and mapped in our Configuration Management System

What you'll need to succeed

• ITIL v4 Foundation certification
• Experience with BMC Helix or similar service management tools
• Experience working within an ITIL-based service management framework
• Understanding of high-end IT Service Desk operations
• Excellent attention to detail and organisational skills
• Strong analytical and problem-solving abilities
• Good communication skills (written and verbal)
• Willingness to challenge and improve current working methods

Desirable skills:

• Knowledge of software licencing
• Experience with Windows and Mac operating systems
• Technical documentation skills
• SACM experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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