IT Project Manager - CRM / Tech Roll Out

Company : J

Job Type : Full Time

United Kingdom

Number of Applicants

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000+

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Job Description - IT Project Manager - CRM / Tech Roll Out

The Role:

You run the CRM programme

You sit between the business, IT team, and vendor

You make sure this gets delivered — properly, on time, and adopted by the branches

This is not admin. This is delivery

What You’re Responsible For:

Programme Delivery (Core)

Own day -to -day delivery of CRM migration (12–24 months)

Build and manage the full project plan

Track milestones, risks, dependencies, and delivery

Vendor Management

Act as the main interface with CRM provider

Hold them accountable to timelines and deliverables

Translate business needs into clear requirements

Internal Coordination

Work with:

IT dev team (inc. 8 developers)

Managing Director of Operations

Heads of Department

Marketing / Lettings / FS

Requirements & Build Oversight

Define and document what needs to be built (circa 25+ internal tools/services)

Challenge scope creep

Change & Adoption

Plan rollout to branches

Ensure teams actually use the system

Work with training to support adoption

Reporting & Visibility

Provide clear weekly updates:

Progress vs plan

Risks

Decisions needed

No surprises to senior leadership

Risk Management

Identify risks early (integration, data, adoption, vendor delays)

Put mitigation plans in place

Escalate quickly when needed

What Success Looks Like

CRM Rollout - Delivered on time, phased, stable

Adoption - Branches using it confidently

Delivery - Clear milestones hit consistently

Risk - No major surprises

Stakeholders - Aligned and informed

What You Need to Bring/Experience

Project Manager on complex system / CRM / tech rollouts

Multi -stakeholder environments

Vendor -led implementations

End -to -end delivery (not just phases)

Skillset

Strong planning and organisation

Clear communication (you simplify, not complicate)

Comfortable pushing back

Commercial awareness

Able to spot gaps quickly

Mindset (Critical)

Delivery -first

Not afraid to challenge people

Calm under pressure

Detail -focused but outcome -driven

Takes ownership

The Risks in This Role

Get messy at times

Involve competing priorities

Require difficult conversations

Email address

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IT Project Manager - CRM / Tech Roll Out

Job Description - IT Project Manager - CRM / Tech Roll Out

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