IT Project Support Engineer

FPSG have a Glasgow based Client looking for a highly motivated & skilled IT Project Engineer for an initial 18 month assignment, based on-site in their well-presented, Glasgow offices. You will be embraced as a key member of the team, and from Day 1 spend time on a wide array of projects, where previous experience working as an IT Project Engineer or IT Support Engineer in an MSP environment will prove to be very beneficial.

You will be comfortable through your previous experience in engaging closely with internal teams in order to deliver exceptional IT solutions & support. Your prime focus will be on the seamless integration of systems & services, and you will play a critical role in maintaining the infrastructure.

Key Responsibilities:

• Project Planning and Coordination: Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
• System Implementation: Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
• Internal Client Communication: Serve as the primary point of contact for Internal clients, ensuring clear communication and regular project updates to stakeholders.
• Collaboration with Internal Teams: Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
• Quality Assurance: Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with industry best practices.
• Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
• Documentation and Reporting: Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
• System Upgrades and Maintenance: Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
• Risk Management: Identify and mitigate potential risks related to system performance, security, or project delays.
• Training and Support: Provide training to end-users on new systems and technologies, ensuring they are equipped to utilize solutions effectively.
• Continuous Improvement: Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
• Vendor Management: Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.

Skills & Qualifications we are looking for:

• Proven experience in a Project Engineer role or IT support role within an MSP environment.
• Excellent technical knowledge across a variety of technologies, including:
• Microsoft Office 365, Exchange, and Active Directory.
• Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
• Virtualization (VMware, Hyper-V).
• Cloud platforms (Azure, AWS, Google Cloud).
• IT security (firewalls, antivirus, endpoint protection).
• Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
• Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
• A commercial-focused mindset and a commitment to delivering high-quality IT services.

Desirable Skills we'd also love to see:

• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced MSP environment.
• Problem-solving mindset with a proactive approach to identifying and resolving IT issues before they affect clients.
• Strong organizational and time management skills.
• Desire to continuously develop technical expertise and stay up-to-date with emerging IT trends.

Next Steps:

If you have proven experience working as an IT Project Engineer or have the required level of IT Support skills to meet the needs of this role, then apply immediately. We will progress your application ASAP to discuss your skills and confirm that the role will be accessible for you, including any commute to be on-site in the Glasgow office up to 5 days per week, as per the requirement of the business support needed.

Starting salary & the attractive package, as well as options beyond the initial 18 month Fixed-Term Contract will be discussed with suitable applicants before interview. Good luck!

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process