IT Service Delivery Analyst

Do you have a keen interest in IT and strong experience supplier management?

You’ll join a leading and dynamic enterprise scale organisation with sites based all over the UK and Europe. With a supportive and collaborative approach to their work you’ll join a friendly team of energetic and diligent professionals who take pride in what they do.

In this exciting role you’ll be responsible for working with relevant suppliers to resolve broad ranging IT incidents, changes and/or problems relating to anything from core business applications, infrastructure, and any associated data services.

You’ll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won’t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements.

It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. This includes the introduction and setup of new IT services, such as new apps, IoT, and a host of system upgrades.

SALARY: £30 000 - £40 000 + 10% Bonus
ON CALL: After probation you'll join an on call rota working 1 week per month on call paid at £70 per week day and £100 per day on weekends and bank holidays

You’ll be required on site in the Hatfield office Monday-Friday. The role will become hybrid after probation is passed.

You will require a drivers licence and a car as adhoc travel to nearby sites is required.

If you feel this exciting opportunity is for you, please apply as we have interview slots available!

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.

We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.